| 1. |
BEP 23c – Telephone English: Getting Action |
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| 2. |
BEP 22c – Telephone English: Making Enquiries |
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| 3. |
BEP 21 B – Telephone English: Taking and Leaving a Message |
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| 4. |
BEP 21 A – Answering a Telephone Call in English |
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| 5. |
BEP 261 – Complaining on the Telephone 2 |
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| 6. |
BEP 260 – Complaining on the Telephone 1 |
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| 7. |
BEP 215 – Telephone English: Keeping in Touch (2) |
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| 8. |
BEP 214 – Telephone English: Keeping in Touch (1) |
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| 9. |
BEP 199 – Telephone English: Controlling the Call (2) |
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| 10. |
BEP 198 – Telephone English: Controlling the Call (1) |
|
| 11. |
Skills 360 – Telephone English Tips (Part 2) |
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| 12. |
Skills 360 – Telephone English Tips (Part 1) |
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| 13. |
BEP 132 – Job Interviews: Telephone Screening Interview |
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| 14. |
BEP 69 – Telephone English: Leaving a Message |
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| 15. |
BEP 384 – Business by Phone 4: Unexpected call |
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| 16. |
BEP 383 – Business by Phone 3: Routine Check-in Meeting |
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| 17. |
925 English Lesson 36 – Ending a Phone Call |
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| 18. |
925 English Lesson 35 – Answering the Phone |
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| 19. |
BEP 312 – Business by Phone 2: Discussing Staffing Issues |
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| 20. |
BEP 311 – Business by Phone 1: Discussing Production Problems |
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| 21. |
Business English Course – BEP 69A: Answering a Phone Call in English |
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| 22. |
BEP 15c – Telephoning: Asking for Help |
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| 23. |
English for Telephoning Mobile App |
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| 24. |
BEP 238 – Telephoning: Tech Support English (1) |
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| 25. |
BEP 21R – Telephoning: Opening Calls & Taking Messages |
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| 26. |
BEP 228 – Telephoning: Making Sales Calls in English (2) |
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| 27. |
BEP 227 – Telephoning: Making Sales Calls in English (1) |
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| 28. |
Business English for Telephoning eBook |
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| 29. |
BEP 69 B – Telephoning: Taking a Message in English |
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| 30. |
BEP 69 A – Telephoning: Answering a Call in English |
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| 31. |
BEP 162 – Dealing with Customers on the Phone 2 |
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| 32. |
BEP 161 – Dealing with Customers on the Phone 1 |
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| 33. |
BEP 120 – Telephoning: Checking on an Order |
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| 34. |
BEP 119 – Telephoning: Making an Appointment |
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| 35. |
BEP 89 – Telephoning: Making Arrangements |
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| 36. |
BEP 88 – Telephoning: Booking a Travel Ticket |
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| 37. |
BEP 54 – Customer Service: Handling Complaints 2: Resolving the Complaint |
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| 38. |
BEP 47 – Cold Calling: Clarifying Benefits and Making a Pitch |
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| 39. |
BEP 46 – Cold Calling: Getting off to a Good Start |
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| 40. |
BEP 23 – Telephoning: Handling a Difficult Customer |
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| 41. |
BEP 22 – Telephoning: Handling Enquiries and Technical Problems |
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| 42. |
BEP 21 – Telephoning: Opening Calls and Taking Messages |
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| 43. |
BEP 15 – Telephoning: Handling a Problem |
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