BEP 22 – Telephoning: Handling Enquiries and Technical Problems

A new version of this lesson is available here: BEP 22c – Telephone English: Making Enquiries

In this Business English Podcast lesson we continue our series on making telephone calls in English by looking at how to deal with technical problems and clarify information using alternative choice questions. This questioning technique is useful when you need to clarify important information or reach a decision.

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8 thoughts on “BEP 22 – Telephoning: Handling Enquiries and Technical Problems”

  1. So far You are meeting the needs with some really good listenings and study notes.
    A little question could we have study notes for BEP 22 AND 23

  2. I am from Burundi and also now teach English. These lessons have been a great help to me.
    Thanks :(. Amber.

  3. What does George say after “the radios are to be shipped you in one shipment after all”¦.”? I tried to catch that over and over again, but I couldn’t. Thank you.

  4. This is awe-fully awesome!
    I need to know what he says between 3:32 and 3:33.
    I mean, right after he says, “Ok, right. X as in X-ray, V as in Victor, 9582

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