BEP 21 – Telephoning: Opening Calls and Taking Messages

A new version of this lesson is available here: BEP 21 A – Telephone Skills: Starting a Call

This is an intermediate level Business English Podcast on making telephone calls in English. Some of the key language phrases we cover in this episode are: identifying yourself and the caller, stating the purpose of your call and leaving a message.

These telephone calls are about a contract between a large aircraft company and one of its suppliers, also known as a subcontractor. The contracts department from the client is calling to ask about a proposal it is expecting from the supplier for a new contract. Time is very short for all the proposals to be received, and so far, the aircraft company hasn’t received anything from this supplier.

Follow this link for the complete telephone alphabet:
http://www.dynamoo.com/technical/nato-phonetic-alphabet.pdf

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11 thoughts on “BEP 21 – Telephoning: Opening Calls and Taking Messages”

  1. The podcast programs are great for both business English instructors and learners at appropriate levels. Thanks for this kind of global contribution to the network.
    I wonder if I could get transcripts about the podcasts.

  2. Thank you so much. After practicing my telephone language and accent, i can make many office relationships.

  3. I really learnes a lot from these Telephoning calls. How to talk with people in an Professional way, and the new thing I learned that is helpful is the Telephone alphabet.

    Thank You

  4. I really appreciate your help as it ´s rather useful and interesting. I wonder if we can get the tapescript of listenings. Thanks in advance.

  5. How can we download the transcript of BEP 21 Telephoning : Opening calls and taking messages.
    Thanks
    Regards

  6. Can I download to i-pod BEP21 or previous contents? In the current situation, the number of programmes are limited.

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