Skills 360 – Telephone English Tips (Part 1)

Welcome back to the Skills 360 podcast.

Today, we’re going to take a look at an activity we do every day: talking on the telephone. We’ll look at how to start the call off on the right note by using a positive attitude, smiling over the phone, being polite, and speaking clearly.

Discussion Questions

1. How do you usually answer the telephone at work?
2. What do you think a good telephone attitude involves?
3. What do you think it is okay to speak informally on the telephone?

Free Resources: Transcript | Quizzes | PDF Transcript

Download: Podcast MP3

7 thoughts on “Skills 360 – Telephone English Tips (Part 1)”

  1. @ chiko – Thanks! We’re glad BEP is helpful for you. How do you use business English?

  2. Communication is about manner and patience so that we can reply promptly. Mumbling is truly unnecessary and the use of what instead of pardon is really a common mistake. Will surely keep these fact in my mind.

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