A new version of this lesson is available here: BEP 23c – Telephone English: Getting Action
In a recent Business English Podcast (BEP 22), we looked at how to deal with technical problems when speaking on the telephone in English. Today, we’re going to talk how to deal with problems with the caller, which are of course much harder to handle! But, with the proper language and phrases, you can show the caller that you want to help, and reassure them that you can help solve the problem.
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2 thoughts on “BEP 23 – Telephoning: Handling a Difficult Customer”
This is a fantastic series on telephoning! Do you plan to do any more on problems and complaints?