Can you imagine doing your work without your phone? It’s a regular part of most people’s work day. Talking to people is a big part business. And the talking that we do is not always about work. Whether it’s with a client, customer, or colleague, the conversations we have on the phone usually have a social element as well.
There’s a very good reason for this. Good business relies on good relationships. And if you can connect with someone on a personal level, your work will be easier and smoother. And when that someone doesn’t work in the same office, that connection will often happen on the phone. It doesn’t matter if they are across the street or across the globe.
So what are the skills you need to keep in touch by phone? Well today, we’ll look at several important techniques, including cutting to work issues, asking someone about past and personal issues, and personalizing our sign-offs, or goodbyes.
In the dialog we’ll hear Susan, a shipping broker in Amsterdam, talking with Chris, a colleague in the UK. Susan and Chris used to work in the same office together, but now they’re in different countries and have to keep in touch by phone. Let’s listen in and see how they get along.
1. What is the purpose of Susan’s call?
2. What past issue does Susan ask Chris about?
3. What does Susan invite Chris to do?