Telephone English | Business English Telephone Calls
Learn telephone English with Business English Pod lessons for telephoning in English.
In today’s busy business world, being comfortable with English for telephoning is very important. Whether you’re answering the phone, making sales calls, or helping customers, being comfortable handling business English telephone calls can make a big difference.
With lessons covering making and receiving business English telephone calls, leaving messages, taking orders, and handling complaints, learners can develop the telephone English necessary to communicate effectively over the phone in English. These lessons on business English telephone skills are designed for anyone needing to make business phone calls in English, such as customer service representatives, salespeople, and managers. The practical scenarios and real-world situations provided ensure success in phone calls in English.
Our English for telephoning lessons are listed below with the latest lessons first.
- BEP 161 – Dealing with Customers on the Phone 1
- BEP 158 – Dealing with an Angry Caller (Part 2)
- BEP 157 – Dealing with an Angry Caller (Part 1)
- BEP 140 – Dealing with Problems over the Phone
- BEP 132 – Job Interviews: Telephone Screening Interview
- BEP 128 – Telephoning: Handling Sales Calls
- BEP 120 – Telephoning: Checking on an Order
- BEP 119 – Telephoning: Making an Appointment
- BEP 89 – Telephoning: Making Arrangements
- BEP 88 – Telephoning: Booking a Travel Ticket
- BEP 72 – Telephoning: Voicemail Messages
- BEP 69 – Telephone English: Leaving a Message
- BEP 54 – Customer Service: Handling Complaints 2: Resolving the Complaint
- BEP 53 – Customer Service: Handling Complaints 1: Empathizing
- BEP 48 – Cold Calling: Dealing with Objections and Closing the Call