Business English for Telephone

Learn telephone English with Business English Pod lessons for making telephone calls in English.

With lessons covering making and receiving phone calls in English, leaving messages, taking orders, and handling complaints, learners can develop the telephone English necessary to communicate effectively over the phone in English. These lessons on business English telephone skills are designed for anyone needing to make business phone calls in English, such as customer service representatives, salespeople, and managers. The practical scenarios and real-world situations provided ensure success in phone calls in English.

Our English for telephoning lessons are listed below with the latest lessons first.

• BEP 384 – Business by Phone 4: Unexpected call
• BEP 383 – Business by Phone 3: Routine Check-in Meeting
• 925 English Lesson 36 – Ending a Phone Call
• 925 English Lesson 35 – Answering the Phone
• BEP 312 – Business by Phone 2: Discussing Staffing Issues
• BEP 311 – Business by Phone 1: Discussing Production Problems
• BEP 23c – Telephone English: Getting Action
• BEP 22c – Telephone English: Making Enquiries
• BEP 21 B – Telephone Skills: Taking and Leaving a Message
• BEP 21 A – Telephone Skills: Starting a Call
• Business English Course – BEP 69A: Answering a Phone Call in English
• BEP 15c – Telephoning: Asking for Help
• English for Telephoning Mobile App
• BEP 261 – Complaining on the Telephone 2
• BEP 260 – Complaining on the Telephone 1
• BEP 240 – Telephoning: Tech Support English (3)
• BEP 239 – Telephoning: Tech Support English (2)
• BEP 238 – Telephoning: Tech Support English (1)
• BEP 21R – Telephoning: Opening Calls & Taking Messages
• BEP 228 – Telephoning: Making Sales Calls in English (2)
• BEP 227 – Telephoning: Making Sales Calls in English (1)
• BEP 215 – Telephone English: Keeping in Touch (2)
• BEP 214 – Telephone English: Keeping in Touch (1)
• BEP 199 – Telephone English: Controlling the Call (2)
• BEP 198 – Telephone English: Controlling the Call (1)
• Skills 360 – Telephone English Tips (Part 2)
• Skills 360 – Telephone English Tips (Part 1)
• Business English for Telephoning eBook
• BEP 69 B – Telephoning: Taking a Message
• BEP 69 A – Telephoning: Answering a Call
• BEP 162 – Dealing with Customers on the Phone 2
• BEP 161 – Dealing with Customers on the Phone 1
• BEP 158 – Dealing with an Angry Caller (Part 2)
• BEP 157 – Dealing with an Angry Caller (Part 1)
• BEP 140 – Dealing with Problems over the Phone
• BEP 132 – Job Interviews: Telephone Screening Interview
• BEP 128 – Telephoning: Handling Sales Calls
• BEP 120 – Telephoning: Checking on an Order
• BEP 119 – Telephoning: Making an Appointment
• BEP 89 – Telephoning: Making Arrangements
• BEP 88 – Telephoning: Booking a Travel Ticket
• BEP 72 – Telephoning: Voicemail Messages
• BEP 69 – Telephone English: Leaving a Message
• BEP 54 – Customer Service: Handling Complaints 2: Resolving the Complaint
• BEP 53 – Customer Service: Handling Complaints 1: Empathizing
• BEP 48 – Cold Calling: Dealing with Objections and Closing the Call
• BEP 47 – Cold Calling: Clarifying Benefits and Making a Pitch
• BEP 46 – Cold Calling: Getting off to a Good Start
• BEP 23 – Telephoning: Handling a Difficult Customer
• BEP 22 – Telephoning: Handling Enquiries and Technical Problems
• BEP 21 – Telephoning: Opening Calls and Taking Messages
• BEP 15 – Telephoning: Handling a Problem