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BEP 301 – External Meetings in English (Part 2)

Advanced, Business English, English for Meetings /

BEP 301 - English for Meetings 2

Welcome back to Business English Pod for today’s lesson on communicating effectively in an external meeting in English.

Everyone talks about the importance of good communication skills in business. And one situation that clearly demonstrates this importance is external meetings. An external meeting is one where you meet with people or groups outside your own company. That might mean another firm or organization that you’re collaborating with. Or it might mean the government or other regulatory agencies.

In external meetings, there’s a lot of push and pull. Everyone at the table might have a different agenda, or different goals. And these goals might be in competition. If I get more of what I want, it might mean you get less of what you want.

Being successful in external meetings might involve steering the topic of conversation. To do that, you need good ways of introducing new topics or issues. And when others steer the conversation, you might not like where it goes. For that reason, you might have to stall if you need more time to respond or if you don’t want to commit to something. You might also want to avoid answering a question altogether.

So if everyone’s trying to steer the conversation, how does anything get done in an external meeting? Well, in some cases you just have to be insistent. I mean, you have to say “listen, this is the way it has to be.” Coming to agreement might also require you to give in to pressure, since you can’t always get everything you want. So you might need some good ways to back off a position or opinion that you were arguing for.

In today’s dialog, we’ll rejoin a conversation about the development of a new shopping mall. We’ll hear Nicky, the project manager, and Jennifer and Carlos, the architect and engineer who are working for the developer. They are meeting with Frank, who represents the local government. In this situation, there’s a lot of push and pull between the developer’s side and the city government side.

Listening Questions

1. What issue does Jennifer interject with before the group discusses timelines?
2. What does Frank say to avoid answering Jennifer’s question about parking spaces?
3. When Frank backs off his previous stance, what does he say to show hesitation or reluctance?

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BEP 300 – External Meetings in English (Part 1)

Advanced, Business English, English for Meetings, Popular Lessons /

BEP 300 - English for Meetings 1

Welcome back to Business English Pod for today’s lesson on taking part in an external meeting in English.

When you think of business English meetings, you might immediately think of staff meetings, project meetings, or other internal meetings with people in your company. But in business we often have to work with outside companies or organizations so we have to deal with external meetings as well.

External meetings in English can be quite tricky situations. Because everyone might have different goals and opinions, you need to be very diplomatic. You want to be careful not to promise too much while trying to get others to commit. In this way, external meetings are a lot like negotiations, where you try to make an agreement that is in your favor.

In this back and forth of negotiation, you have to convince other people of your position. And when they attempt to convince you of something, you have to respond skillfully. That could mean remaining non-committal, when you don’t want to give a clear yes or no answer. It might also mean saying that you don’t have the power or responsibility to make a decision.

But if everyone remains non-committal and says they can’t make decisions, how can people come to an agreement? Well, sometimes you need to introduce creative solutions or ideas. But even when someone presents a good idea, you shouldn’t always just agree right away. Like I said, this is sort of like a negotiation. So you might want to express doubts about an idea, rather than just accepting it immediately.

In today’s dialog, we’ll hear a meeting between several people discussing the construction of a strip, or small shopping, mall. Jennifer is the architect on the new development, and Carlos is a consulting engineer. They need to come to agreement with Frank, who represents the local government. The meeting is chaired by Nicky, the project manager.

Listening Questions

1. Why does Jennifer think the city should give the developer a break on the number of turn lanes?
2. Who does Frank say insists on having two turn lanes?
3. What solution does Carlos suggest?

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925 English – Lesson 8: Talking about Dislikes

925 English, A2, Business English, English Video, Functions /
YouTube video

In today’s 925 English lesson, we’re going to learn how to talk about things you don’t like.

I’m a pretty positive person, but there are lots of things I just don’t like: getting stuck in traffic, bad customer service, long meetings. I really don’t like long meetings. And you’re probably the same way. There are things you just don’t like, and things you hate. So how do we talk about these things? How do we say we don’t really like something?

925 English is a new business English course for beginners. 925 English lessons focus on English expressions that you can use in work and business. Each 925 English lesson features English phrases you can use in different situations and advice on why and how we use them in Business English.

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BEP 20c – Presenting a Cohesive Argument

Business English, English for Meetings, Persuasion /

BEP 20c - Business English Lesson: Presenting a Cohesive Argument

Welcome back to Business English Pod for today’s business English lesson on presenting a cohesive argument.

You may have lots of great ideas. But those ideas aren’t worth much if you can’t convince other people that they’re great. And that takes more than just excitement and energy. To convince others, you need to present a cohesive argument.

So what is a cohesive argument? Well, it’s a series of logical reasons to support an idea. A cohesive argument helps you convince others of your position by providing a set of supporting points presented in a logical manner. If you do not provide a cohesive argument, then you’ll have trouble getting other people to support you.

A good argument might start by showing research and giving some context for the issue. Then you can talk about precedents for your idea, which means other times that it has been done successfully. It’s also good to think about what people might be concerned about, and address that before they even have a chance to bring it up. And finally, you can tell people why your idea is necessary. With a cohesive argument like this, you’re sure to have more support for your idea.

In today’s dialog, we’ll hear Jack, who’s presenting a proposal to move his company’s production to Costa Rica. In our last lesson, we heard Jack and several others discussing the idea. Jack’s argument was a bit disorganized and drew criticism from the others. He didn’t manage to convince them that moving production overseas was a good idea. In this meeting, the team has to make a decision on the issue. So Jack really needs to present a good argument.

Listening Questions

1. What has Jack done in preparation for the meeting?
2. Why does Jack mention the company Intel?
3. Jack talks about one thing that other people might be concerned, or worried about. What is it?

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BEP 19c – Arguing For or Against a Position

Business English, English for Meetings, Persuasion /

BEP 19c - Arguing For or Against a Position

Welcome back to Business English Pod for today’s lesson on how to argue for a position.

A position could be an opinion, an idea, or a plan. And whether you’re in a meeting, a one-on-one discussion, or a presentation, you’ll often find yourself arguing for your position, or against other people’s positions.

So how can you argue for or against a position effectively? Sure, you can just state what you think. But there are some more effective techniques you can use to support your position. For example, you can use language to make an idea stronger. Instead of just saying “this plan is disorganized,” you can say “this plan is totally disorganized.” That has a greater impact.

You can also work the other way around, and use softening and minimizing language. For example, instead of saying “we are happy with the new building but there are some problems,” you might say “overall we’re pretty happy with the new building, but there might be a few problems.” And if you want to criticize someone’s ideas, you need to introduce that carefully and balance the criticism with praise. All these techniques will help you present your position.

In today’s dialog, we’ll hear Jack, who’s trying to argue for the idea of moving his company’s production overseas, to Costa Rica. However, Angie, Dan, and Jim are not convinced that Jack’s plan is a good idea. As they argue for their positions, we’ll cover some useful techniques on both sides of the discussion.

Listening Questions

1. How does Angie introduce her first criticism of Jack’s ideas?
2. What does Jack say about the risks involved in his plan?
3. What positive thing does Angie say about Jack later in the dialog?

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Business English Course – BEP 69A: Answering a Phone Call in English

Business English, Functions, Telephone English /

This is a free preview of a video lesson from our Business English Kickstart Course.

YouTube video

This Business English lesson looks at language for answering the telephone in English. Talking on the telephone in has become an extremely important part of business English. You need to be able to answer a call professionally and create a good image of yourself and your company with only your voice.

The Business English Kickstart Course covers the 3 main Business English Skills of meetings, presentations and talking on the phone with 20 lessons appropriate for intermediate English Speakers. The course is available on the Udemy platform which provides desktop and mobile access for Android and iOS devices.

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Business English Course – Accepting or Rejecting Suggestions

Business English, English for Meetings, English Video /

This is a free preview of a video lesson from our Business English Kickstart Course:

YouTube video

This lesson is the second part of a two-part series on making, rejecting and accepting suggestions. In this lesson, we’ll learn appropriate ways to reject and accept suggestions. You can access the original lesson here – BEP 31 – Accepting or Rejecting Suggestions in English

The Business English Kickstart Course covers the 3 main Business English Skills of meetings, presentations and talking on the phone with 20 lessons appropriate for intermediate English Speakers.

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Business English Course – BEP 30 Making Suggestions in English

Business English, English for Meetings, English Video, Functions /

This is a free preview of a video lesson from our Business English Kickstart Course.

YouTube video

The lesson looks at language for making suggestions in a business meeting. You can check out the original lesson here – BEP 30 – Making Suggestions in English

The Business English Kickstart Course covers the 3 main Business English Skills of meetings, presentations and talking on the phone with 20 lessons appropriate for intermediate English Speakers. The course is available on the Udemy platform which provides desktop and mobile access for Android and iOS devices.

Members: Study Notes | Online Practice | PhraseCast | Mobile Quizzes

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BEP 271 – Brainstorming Meetings (Part 2)

Business English, Communication, English for Meetings /

Business English for Brainstorming Meetings 2

Welcome back to Business English Pod for today’s lesson on running an effective brainstorming session.

The basic idea of brainstorming is quite simple: you have a problem to solve and you bring together a group of people to generate ideas. You don’t evaluate those ideas immediately, you just want to generate as many ideas as possible. And with the right focus, a good facilitator, and respect for the process, brainstorming can bring out some great ideas.

Today we’ll look at some useful language and techniques for group brainstorming sessions. For facilitators, we’ll look at encouraging more ideas and resisting evaluation. For participants, we’ll cover qualifying your own ideas, introducing an unusual idea, and praising other people’s suggestions.

In the dialog, we’ll rejoin Sally, Melissa, Noah, and Eric, who work for a coffee shop faced with increasing competition. The group is trying to come up with ways of attracting more customers to the shop. Sally is the store manager, and she’s facilitating the session.

Listening Questions

1. Melissa introduces an idea that she says might be “a small thing.” What is it?
2. Noah questions Eric’s suggestion about being more creative with product names. How does Sally deal with Noah’s reaction?
3. How does Noah respond to Melissa’s idea about a delivery service?

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