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BEP 313 – Project Management 4: Scrum Stand-up Meetings (1)

Business English, English for Meetings, Project Management /

BEP 313 - English for Projects 4: Scrum Stand-up Meetings 1

Welcome back to Business English Pod for today’s lesson on conducting a scrum stand-up meeting in English.

Not everyone likes meetings, and for good reason. Many meetings are poorly organized and poorly run. But meetings are a necessary part of work and business, especially in project management. For this reason, it’s important that we find ways to have good meetings.

If you’ve worked in software development, especially agile environments, you’ll know about one excellent kind of meeting called a scrum or stand-up meeting. Scrum is an approach to software development that uses cross-functional teams. Each day, the team has a short stand-up meeting where people update others on progress, plans, and challenges.

Whether or not you work in software development, leading a scrum style meeting is a useful experience. You’ll have to do many things that apply to all good meetings. For example, you’ll need to open the meeting and ask for updates. You may also find the chance to suggest collaboration between team members. And the person running the meeting is also responsible for putting aside, or sidebarring, issues that can be discussed after the meeting. These are all techniques that can help you in any kind of meeting, whether you work with scrum or not.

In today’s dialog, we’ll hear Jill, a project manager and scrum master, leading a daily scrum meeting. We’ll also hear two team members, Katherine and Sam. Sam will be first to provide his updates. And, as you’ll hear, Jill will help keep the team focused.

Listening Questions

1. When she opens the meeting, what does Jill suggest they do to stay focused?
2. When Sam says what he is going to do today, what does Jill suggest?
3. What issue does Jill want to “sidebar,” or leave for after the meeting?

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BEP 308 – English for Project Management 3: Initial Test Build

Business English, English for Meetings, Project Management /

Business English Pod 308 - Project Management English - Initial Test Build

Welcome back to Business English Pod for today’s lesson on English for project management meetings. In this lesson, we’re going to look at delivering an initial test build to the client.

In our last lesson, we looked at how important it is to set clear expectations with a good project kickoff meeting. But no matter how well you’ve educated the client about your work process, you’ve still got work to do when you deliver an initial test build. You can’t just hand it over to the client and wait for their feedback. It would be nice if project management was that simple, but it’s not. Handing off an initial test build needs to be dealt with carefully.

For one thing, you need to manage the client’s expectations. That means making sure they understand that you’re not delivering a final product. Rather, you’re giving them something to try out, or test. In this way, project management involves collaboration, or working together with a client. And that’s something you will want to emphasize when you deliver the initial test build.

Collaboration is especially important during the testing process. And it’s a good idea to outline the procedures very carefully for the client. If you don’t, then you’re likely to encounter obstacles. When you hand over a test build, you might also discover the client’s needs have changed. Or that they want something new. In this case, it’s important to clearly identify a change in the project scope. And you need to make sure the client understands that there may be cost overruns connected to a change of scope.

In today’s dialog, we’ll hear Martin, a project manager with OptiTech. He’s been leading the development of new software for a logistics company. Martin is having a teleconference with Zara, a manager at the client company, and Liam, their IT manager. They are discussing OptiTech’s initial test build.

Listening Questions

1. At the start of the conversation, what does Martin want to focus on when they look at the initial test build?
2. What does Martin say is the first step in the testing process?
3. How does Martin respond to Zara and Liam’s request for “load tendering tools?”

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BEP 301 – External Meetings in English (Part 2)

Advanced, Business English, English for Meetings /

BEP 301 - English for Meetings 2

Welcome back to Business English Pod for today’s lesson on communicating effectively in an external meeting in English.

Everyone talks about the importance of good communication skills in business. And one situation that clearly demonstrates this importance is external meetings. An external meeting is one where you meet with people or groups outside your own company. That might mean another firm or organization that you’re collaborating with. Or it might mean the government or other regulatory agencies.

In external meetings, there’s a lot of push and pull. Everyone at the table might have a different agenda, or different goals. And these goals might be in competition. If I get more of what I want, it might mean you get less of what you want.

Being successful in external meetings might involve steering the topic of conversation. To do that, you need good ways of introducing new topics or issues. And when others steer the conversation, you might not like where it goes. For that reason, you might have to stall if you need more time to respond or if you don’t want to commit to something. You might also want to avoid answering a question altogether.

So if everyone’s trying to steer the conversation, how does anything get done in an external meeting? Well, in some cases you just have to be insistent. I mean, you have to say “listen, this is the way it has to be.” Coming to agreement might also require you to give in to pressure, since you can’t always get everything you want. So you might need some good ways to back off a position or opinion that you were arguing for.

In today’s dialog, we’ll rejoin a conversation about the development of a new shopping mall. We’ll hear Nicky, the project manager, and Jennifer and Carlos, the architect and engineer who are working for the developer. They are meeting with Frank, who represents the local government. In this situation, there’s a lot of push and pull between the developer’s side and the city government side.

Listening Questions

1. What issue does Jennifer interject with before the group discusses timelines?
2. What does Frank say to avoid answering Jennifer’s question about parking spaces?
3. When Frank backs off his previous stance, what does he say to show hesitation or reluctance?

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BEP 300 – External Meetings in English (Part 1)

Advanced, Business English, English for Meetings, Popular Lessons /

BEP 300 - English for Meetings 1

Welcome back to Business English Pod for today’s lesson on taking part in an external meeting in English.

When you think of business English meetings, you might immediately think of staff meetings, project meetings, or other internal meetings with people in your company. But in business we often have to work with outside companies or organizations so we have to deal with external meetings as well.

External meetings in English can be quite tricky situations. Because everyone might have different goals and opinions, you need to be very diplomatic. You want to be careful not to promise too much while trying to get others to commit. In this way, external meetings are a lot like negotiations, where you try to make an agreement that is in your favor.

In this back and forth of negotiation, you have to convince other people of your position. And when they attempt to convince you of something, you have to respond skillfully. That could mean remaining non-committal, when you don’t want to give a clear yes or no answer. It might also mean saying that you don’t have the power or responsibility to make a decision.

But if everyone remains non-committal and says they can’t make decisions, how can people come to an agreement? Well, sometimes you need to introduce creative solutions or ideas. But even when someone presents a good idea, you shouldn’t always just agree right away. Like I said, this is sort of like a negotiation. So you might want to express doubts about an idea, rather than just accepting it immediately.

In today’s dialog, we’ll hear a meeting between several people discussing the construction of a strip, or small shopping, mall. Jennifer is the architect on the new development, and Carlos is a consulting engineer. They need to come to agreement with Frank, who represents the local government. The meeting is chaired by Nicky, the project manager.

Listening Questions

1. Why does Jennifer think the city should give the developer a break on the number of turn lanes?
2. Who does Frank say insists on having two turn lanes?
3. What solution does Carlos suggest?

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925 English – Lesson 8: Talking about Dislikes

925 English, A2, Business English, English Video, Functions /
YouTube video

In today’s 925 English lesson, we’re going to learn how to talk about things you don’t like.

I’m a pretty positive person, but there are lots of things I just don’t like: getting stuck in traffic, bad customer service, long meetings. I really don’t like long meetings. And you’re probably the same way. There are things you just don’t like, and things you hate. So how do we talk about these things? How do we say we don’t really like something?

925 English is a new business English course for beginners. 925 English lessons focus on English expressions that you can use in work and business. Each 925 English lesson features English phrases you can use in different situations and advice on why and how we use them in Business English.

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BEP 20c – Presenting a Cohesive Argument

Business English, English for Meetings, Persuasion /

BEP 20c - Business English Lesson: Presenting a Cohesive Argument

Welcome back to Business English Pod for today’s business English lesson on presenting a cohesive argument.

You may have lots of great ideas. But those ideas aren’t worth much if you can’t convince other people that they’re great. And that takes more than just excitement and energy. To convince others, you need to present a cohesive argument.

So what is a cohesive argument? Well, it’s a series of logical reasons to support an idea. A cohesive argument helps you convince others of your position by providing a set of supporting points presented in a logical manner. If you do not provide a cohesive argument, then you’ll have trouble getting other people to support you.

A good argument might start by showing research and giving some context for the issue. Then you can talk about precedents for your idea, which means other times that it has been done successfully. It’s also good to think about what people might be concerned about, and address that before they even have a chance to bring it up. And finally, you can tell people why your idea is necessary. With a cohesive argument like this, you’re sure to have more support for your idea.

In today’s dialog, we’ll hear Jack, who’s presenting a proposal to move his company’s production to Costa Rica. In our last lesson, we heard Jack and several others discussing the idea. Jack’s argument was a bit disorganized and drew criticism from the others. He didn’t manage to convince them that moving production overseas was a good idea. In this meeting, the team has to make a decision on the issue. So Jack really needs to present a good argument.

Listening Questions

1. What has Jack done in preparation for the meeting?
2. Why does Jack mention the company Intel?
3. Jack talks about one thing that other people might be concerned, or worried about. What is it?

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BEP 19c – Arguing For or Against a Position

Business English, English for Meetings, Persuasion /

BEP 19c - Arguing For or Against a Position

Welcome back to Business English Pod for today’s lesson on how to argue for a position.

A position could be an opinion, an idea, or a plan. And whether you’re in a meeting, a one-on-one discussion, or a presentation, you’ll often find yourself arguing for your position, or against other people’s positions.

So how can you argue for or against a position effectively? Sure, you can just state what you think. But there are some more effective techniques you can use to support your position. For example, you can use language to make an idea stronger. Instead of just saying “this plan is disorganized,” you can say “this plan is totally disorganized.” That has a greater impact.

You can also work the other way around, and use softening and minimizing language. For example, instead of saying “we are happy with the new building but there are some problems,” you might say “overall we’re pretty happy with the new building, but there might be a few problems.” And if you want to criticize someone’s ideas, you need to introduce that carefully and balance the criticism with praise. All these techniques will help you present your position.

In today’s dialog, we’ll hear Jack, who’s trying to argue for the idea of moving his company’s production overseas, to Costa Rica. However, Angie, Dan, and Jim are not convinced that Jack’s plan is a good idea. As they argue for their positions, we’ll cover some useful techniques on both sides of the discussion.

Listening Questions

1. How does Angie introduce her first criticism of Jack’s ideas?
2. What does Jack say about the risks involved in his plan?
3. What positive thing does Angie say about Jack later in the dialog?

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Business English Course – BEP 69A: Answering a Phone Call in English

Business English, Functions, Telephone English /

This is a free preview of a video lesson from our Business English Kickstart Course.

YouTube video

This Business English lesson looks at language for answering the telephone in English. Talking on the telephone in has become an extremely important part of business English. You need to be able to answer a call professionally and create a good image of yourself and your company with only your voice.

The Business English Kickstart Course covers the 3 main Business English Skills of meetings, presentations and talking on the phone with 20 lessons appropriate for intermediate English Speakers. The course is available on the Udemy platform which provides desktop and mobile access for Android and iOS devices.

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Business English Course – Accepting or Rejecting Suggestions

Business English, English for Meetings, English Video /

This is a free preview of a video lesson from our Business English Kickstart Course:

YouTube video

This lesson is the second part of a two-part series on making, rejecting and accepting suggestions. In this lesson, we’ll learn appropriate ways to reject and accept suggestions. You can access the original lesson here – BEP 31 – Accepting or Rejecting Suggestions in English

The Business English Kickstart Course covers the 3 main Business English Skills of meetings, presentations and talking on the phone with 20 lessons appropriate for intermediate English Speakers.

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