Functions

Lessons on key business English functions and phrases. Learn essential functional English phrases for effective communication in business settings.

Business English Functions Lessons

All lessons for Business English language functions. Our English functions lessons are listed below with the older lessons first.

BEP 34c – Clarifying and Confirming What Was Said

Business English - BEP 34c - Clarifying What Was Said

Welcome back to Business English Pod for today’s lesson on how to clarify what was said during a conversation.

Communication is rarely easy. There’s so much that can go wrong in a conversation, especially on the phone. We might not hear someone well, we might hear them incorrectly, and we might not understand words or expressions in the same way. For that reason, we need to be able to clarify what was said.

There are a few basic ways to clarify that are extremely useful. We can use “WH” questions, like who, what, where, when, and why. We can ask people to repeat what they said and repeat things for people when they haven’t understood us. And we can use tag questions to confirm that we’ve heard correctly.

Today we’ll listen to a telephone conversation between three colleagues: Benny, Wim, and Andre. They are speaking on the phone for the first time in a while. During their conversation, they use several expressions to clarify what was said.

Listening Questions

1. What does the receptionist say that Benny doesn’t understand right away?
2. What question does Benny ask that Wim needs repeated?
3. What question does Benny restate about the river in Rotterdam?

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BEP 30c – English for Meetings: Making Suggestions

BEP 30c LESSON - English for Meetings: How to make Suggestions

Welcome back to Business English Pod. Today’s lesson is the first in a series about making and responding to suggestions in meetings in English. This is part of a broader project to take another look at some of our older lessons.

Solving problems and coming up with ideas in groups is a big part of work. Succeeding in business means participating effectively in these kinds of group meetings. And to do that, you need to know how to make and respond to suggestions. It’s no use having a good idea if you can’t express it!

In this lesson, we’re going to focus on how to make suggestions. We’ll look at several different expressions we use to suggest ideas. Expressions like “one possibility,” and “maybe,” and “how about” are essential when you want to make suggestions in a meeting. And it’s good to have lots of different expressions for different situations.

In today’s dialog, we’ll hear a conversation between four people who work in marketing for a sports shoe company. They are discussing a new ad campaign and coming up with ideas for a “spokesperson,” or a famous person to advertise their new shoes. In their conversation, they use lots of expressions for making suggestions.

Listening Questions

1. What words does Sven use to introduce his suggestion of using a famous business executive?
2. What suggestion does Miguel introduce with the word “perhaps?”
3. How does Charles introduce his suggestion of choosing someone from a sport where it’s normal to be heavy?

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BEP 29c – Meetings in English: How to Disagree

Welcome back to Business English Pod This lesson is the second part of our series on agreeing and disagreeing. Today we’re going to look at how to disagree.

In the board room or the break room, it’s great to be able to support other people’s ideas by agreeing. But you won’t get far in business if you just agree with everything. You need to be able to disagree confidently and politely. Only then can you convince people that you have an even better idea.

In this lesson, we’re going to talk about how to disagree in meetings in English. Sometimes you’ll need formal polite expressions, and sometimes you can use shorter more informal expressions. And to take things to the next level, you can learn how to disagree using the “yes… but” approach. Another effective technique is to use questions to disagree. As you can see, you’ve got lots of options for disagreeing.

In today’s dialog, we’re going to listen again to a conversation between Gene, Louis, and Carina. They work for a pharmaceutical, or drug company, and they’re talking about the tests of a new drug. During their conversation, they use many different expressions for disagreeing

Listening Questions

1. How does Carina start her first statement to show she disagrees?
2. What negative question does Carina use to show disagreement about the test results?
3. How does Gene disagree with Carina’s statement that there may still be issues with the new drug?

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BEP 28c – Meetings in English: How to Agree

BEP 28c - Meetings in English: How to Agree

Welcome back to Business English Pod. Today’s lesson is the first in a series about agreeing and disagreeing in meetings in English. This is part of a broader project to take another look at some of our older lessons.

Success in business can depend on how your opinions align with other people’s ideas. For this reason, agreeing and disagreeing are essential communication skills. It doesn’t matter whether it’s the board room, the meeting room, or the staff room, you need to know how to agree and disagree effectively.

Today, we’re going to focus on agreeing. In fact, there are many ways to agree with someone! Sometimes we want to use a short expression. Sometimes we need something longer and more polite. Sometimes we want to show energy and enthusiasm. And sometimes we want to use an example or repeat someone else’s idea. It really depends on the situation.

In today’s dialog, we’ll hear a conversation between three people who work for a pharmaceutical, or drug company. Gene, Louis, and Carina are talking about the results of a new trial for a drug called Zorax. In their conversation, they use many different expressions for agreeing.

Listening Questions

1. How does Louis agree with the idea that the drug will be a “big seller?”
2. What is one word that means “excellent” or “very good” that is used to agree?
3. What idea does Gene repeat with emphasis at the end of the conversation?

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925 English Lesson 39 – Expressing Doubt in English

YouTube video

In today’s 925 English lesson, we’re going to learn how to express doubt in English.

Have you ever been in a meeting when someone says something and you think “hmm… I’m not really sure about that.” You might be unsure about whether it’s true, or whether it’s a good idea. We call that feeling “doubt.” And it’s important that you are able to express doubt confidently and politely.

Now, if you’re a little bit unsure of something, you can use the expression I just used, and say something like “I’m not really sure” or “I’m not 100% sure.” Or you could say very directly “well, I have a few doubts.” Another way to express doubt is with a question, like “Are you certain that would work?” Just by asking the question, you are telling people you have doubts.

925 English is a series of English video lessons for beginners (CEFR level A2). With 925 English you can learn business English expressions and vocabulary for business and work.

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