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BEP 101e – Presentations: Introducing your Presentation

Business English, Business English e-Books, Presentation in English /

This lesson has been updated – view the improved lesson here.

Making your Introduction is a preview of our upcoming audio / ebook on presentations skills and language. In this first chapter we take a look at how to make a good start as well as at the overall structure of a presentation. This recording is a re-edited and extended version of one of our earliest podcasts – BEP 101. The ebook will have nine units, including four never released lessons on describing charts and trends, using your voice and emphasizing your message.

Is giving presentations important to you career? For most of us, the answer is yes. Presenting our products, success stories, challenges and solutions – this is the heart of business communication, where money is often made or lost. And, in today’s globalizing business environment, we are increasingly called to give presentations in English.

Presenting for Success is a comprehensive study guide to the language and skills you need to give presentations in English more fluently, more confidently and more successfully. Learn on the go with over 3-hours of audio lessons, review key language with the detailed 120-page study guide, including full transcripts of each lesson, and practice useful phrases with the over 100 online quizzes.

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BEP 158 – Dealing with an Angry Caller (Part 2)

Business English, Customer Service, ESL Podcast, Intermediate English, Telephone English /

This is the second of a two-part Business English Pod series on dealing with angry callers on the phone.

We hope that all of our customers are satisfied ones. Indeed, a basic goal in business is to keep customers happy and coming back. But we can’t please all of the people all of the time. Angry callers are often upset because they don’t understand why something happened or disagree with a policy. They might believe that a company has made a mistake. And to get the results they want, they might be rude, yell, or want to speak to someone in authority.

Handling these types of calls is easier when you can respond calmly and clearly. So today we’ll look at how to explain a problem and suggest a solution. We’ll cover ways to handle customers who yell, use crude language, or want to talk to a manager. Finally, we’ll discuss how handle things when your company has made a mistake.

In today’s lesson, we’ll hear more of a conversation between Diana, a Customer Care agent for a credit card company, and Jay Rothschild, an angry customer whose credit card was locked after he made a large purchase. Diana has already gotten Jay’s account information and is ready to start solving the problem.

Listening Questions

1. Why was Jay’s credit card locked?
2. Why does Jay want to speak to a manager?
3. How does Diana resolve the problem?

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BEP 157 – Dealing with an Angry Caller (Part 1)

Business English, Customer Service, Intermediate English, Telephone English /

This is the first of a two-part Business English Pod series on dealing with an angry caller on the phone.

We’ve all dealt with angry people before. But dealing with an angry person on the phone, in a business setting, can be tricky. Sometimes you don’t know the person, so his or her situation may be completely new to you. You can’t see the person, so you can’t read facial expressions or body language. Sometimes the person yells or talks so quickly that you can’t understand exactly what they mean. And sometimes they might be rude, which can make you angry yourself.

Successfully handling an angry caller is an important skill. Often, these callers are customers and you don’t want to lose their business. Satisfied customers will return and recommend your company to others. Angry customers will do the opposite.

So in today’s lesson, we’ll cover ways to calm down angry callers, using a calm tone of voice, and let them know you’re listening. We’ll also look at language for acknowledging an angry customer’s feelings and frustrations by showing empathy. Finally, we’ll talk about ways to clarify problems so you can solve them quickly.

Let’s hear how Diana, a Customer Care agent for a credit card company, handles Jay, an angry customer whose credit card has been locked, or disabled.

Listening Questions

1. What city is Jay visiting?
2. What did Jay buy his wife for her birthday?
3. When was Jay’s credit card locked?

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VV 19 – Marketing English Vocabulary: Branding (2)

Business English, Business English Vocabulary, English Video, ESL Podcast, Marketing English /
YouTube video

In today’s Video Vocab lesson is the second of a two-part series on business English vocabulary related to marketing and branding. In the last episode, we focused on developing a brand. Today, we’ll look at ways to make a brand successful.

This lesson is also available on our new website: www.VideoVocab.TV.

Subscribe to Video Vocab TV in iTunes and receive a free copy of the study notes for VV 18 & 19:
http://itunes.apple.com/us/podcast/video-vocab/id363384247

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Business English

Business English for meetings presentations interviews telephoning negotiations your job

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Business English Lessons

BEP 359 - Video Conferences 1: Video Conference Meetings

BEP 359 - Video Conferences 1: Video Conference Meetings

Learn business English for working in remote teams and video conferences.
BEP 338 - Teleconference English: Participating in Online Meetings

BEP 338 - Teleconference English: Participating in Online Meetings

Learn Business English for participating in teleconferences and conference calls in English.
BEP 306 - English for Project Management 1: Kickoff Meeting (1)

BEP 306 - English for Project Management 1: Kickoff Meeting (1)

Learn business English for project management and running a meeting to start a project.
BEP 300 - External Meetings in English (Part 1)

BEP 300 - External Meetings in English (Part 1)

Learn Business English for external meetings and discussions.
925 English - Lesson 4: Talking about your Job in English

925 English - Lesson 4: Talking about your Job in English

Learn Business English for describing your job and work in English.
BEP 289 - English Interview Skills 1: Talking about Experience

BEP 289 - English Interview Skills 1: Talking about Experience

Learn Business English for discussing your experience in a job interview in English.
BEP 22c - Telephone English: Making Enquiries

BEP 22c - Telephone English: Making Enquiries

Learn Business English for making telephone enquiries and checking information.
BEP 274 - English Presentation Skills 1: Getting Started

BEP 274 - English Presentation Skills 1: Getting Started

Learn how to get your Business English presentations off to a good start.
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BEP 156 – English for Socializing: Networking (Part 2)

Business English, ESL Podcast, Intermediate English, Sales English, Socializing /

This is the second of a two-part Business English Pod lesson on business networking.

Networking is all about people and connections. You never know when someone you meet at a conference or trade show may be able to help your business in the future. Likewise, you may be able to help someone else out. So building and maintaining a network of business contacts is essential.

But once you meet a prospective contact, how do you maintain that connection? This is what we’ll focus on today. We’ll talk about ways to steer a conversation toward a lead. We’ll also cover ways to shoot for a meeting and be persistent. And we’ll look at the other side and discuss ways to politely leave a conversation.

Today’s lesson is mainly about sales, but these functions can be easily applied to other situations.

Last time, we met Ian, a sales rep for a pharmaceutical company, and Marissa, a pharmacy manager at Children’s Hospital. They met at a conference and Marissa mentioned her frustration with her current pharmaceutical supplier. Deliveries are often late and are sometimes packaged incorrectly. She’s concerned about getting supplies for her hospital’s vaccine clinics. And that’s where the conversation resumes today.

Listening Questions

1. What supplies does Marissa’s pharmacy need?
2. Why does Ian suggest grabbing a cup of coffee?
3. What is Marissa’s schedule like right now?

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BEP 155 – English for Socializing: Networking (Part 1)

Business English, Intermediate English, Sales English, Socializing /

This is the first of a two-part Business English Pod series on networking.

In business, so much depends on who you know. A network is a group of business contacts that have the resources to help each other out. Former and current colleagues, outside business associates, vendors, friends, acquaintances – these can all be part of your network.

The term “networking” refers to developing this group of contacts. Most businesspeople are looking to expand their networks – for sales leads, job referrals, information, and advice. Networking also means being helpful to others. There should be mutual benefits for all involved.

Networking often involves approaching people you don’t know, which can be a little awkward. How do you network in a way that seems genuine? In this lesson, we’ll look at ways to approach people. We’ll also cover greetings and introductions, 10-second elevator pitches, and talking about your industry.

Today we’ll listen to Ian and Marissa’s first interaction at a pharmacy conference. Ian is a sales rep for a pharmaceutical company. Marissa is the manager of a hospital pharmacy. A pharmacy is a place that distributes medicine and drugs.

Listening Questions:

1. How does Ian break the ice with Marissa? In other words, how does he start their first interaction?
2. How did Ian learn about the flu vaccine clinics?
3. Why is Marissa frustrated with her supplier?

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BEP 154 – Management English: Motivating Your Team (2)

Advanced, Business English, Communication, Management English /

Management English - Motivating your Team 2

This is the second in a two-part Business English Podcast series on motivating your team.

There are many strategies you can use to motivate people. One way is to reward them. This reward can be emotional, such as acknowledgement or praise for a job well done. Or, it can be more concrete, like a cash bonus or a prize.

In this lesson, we’ll look at motivation through rewards. We’ll discuss how to acknowledge your team’s efforts and give praise. We’ll also look at how to introduce challenges, friendly competition, and incentives. Finally, we’ll talk about some ways to finish up a meeting so that your team feels energized for the work ahead.

Last time, we listened to Joe, the manager of the sales department at a resort, motivating his team after a round of layoffs. Today, we’ll go back to Joe’s team a month later. They’ve made good progress since their first meeting and Joe wants to keep his staff motivated so that they will continue to succeed.

Listening Questions

1. Why is the team happy with Nick?
2. What is the first prize for the sales competition?
3. What does Deborah think about the challenge?

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BEP 153 – Management English: Motivating your Team (1)

Business English, Communication, ESL Podcast, Management English /

Management English - Motivating your Team 1

This is the the first of a two-part Business English Pod series on motivating your team.

Motivation is an important force in business. Much of what gets accomplished is driven by a team’s motivation. When employees feel energized about a project, they’re more likely to contribute ideas and work hard toward success. But if they’re not motivated, their commitment – and the chances of success – diminish.

Sometimes, motivation is difficult to achieve. Circumstances such as a poor economy or downsizing can devastate employee morale, or optimism. Employees may feel defeated, uncertain about their future, and not at all excited about the work ahead.

In this lesson, we’ll look at some ways to motivate your team. We’ll discuss how to acknowledge obstacles that may hold a team back. We’ll cover ways to convey enthusiasm and make people feel valued. And we’ll talk about how team members can contribute to the discussion and brainstorm.

Today we’ll listen to Joe, a manager at a resort, try to motivate his sales team. The department has been downsized considerably and morale is low. Still, they have important work to do.

Listening Questions:

1. Why does Joe say that the team looks different now?
2. What idea does Carl suggest?
3. What is Nick’s idea?

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