Telephoning 101

Name: Telephoning 101
Author: BEP

By BEP / November 15, 2018

Key skills for speaking on the phone in English. Suitable for level B1-B2 learners; with lower numbered lessons useable with A2 learners.

Progress

No.	Lesson Name	Completed
1.	BEP 69 A – Telephoning: Answering a Call in English
2.	BEP 69 B – Telephoning: Taking a Message in English
3.	BEP 72 – Telephoning: Voicemail Messages
4.	BEP 119 – Telephoning: Making an Appointment
5.	BEP 89 – Telephoning: Making Arrangements
6.	BEP 120 – Telephoning: Checking on an Order
7.	BEP 162 – Dealing with Customers on the Phone 2
8.	BEP 161 – Dealing with Customers on the Phone 1
9.	BEP 128 – Telephoning: Handling Sales Calls
10.	BEP 140 – Dealing with Problems over the Phone
11.	BEP 157 – Dealing with an Angry Caller (Part 1)
12.	BEP 158 – Dealing with an Angry Caller (Part 2)
13.	Skills 360 – Telephone English Tips (Part 1)
14.	Skills 360 – Telephone English Tips (Part 2)