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BEP 24 – Teleconferencing: Using Diplomatic Language

Advanced, Business English, English for Meetings, ESL Podcast, Teleconference English /

This lesson has been updated with new explanations, examples and practice.The new lessons are available here.

In this Business English Podcast we’re going to listen to a teleconference between the head office management of a US guitar manufacturer and the manager of their new Latin American plant.

Key language structures explained are: diplomatic language and using probing questions. We also introduce some useful English phrases for starting a teleconference meeting, interrupting and clarifying.

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BEP 23 – Telephoning: Handling a Difficult Customer

Business English, Customer Service, ESL Podcast, Intermediate English, Telephone English /

A new version of this lesson is available here: BEP 23c – Telephone English: Getting Action

In a recent Business English Podcast (BEP 22), we looked at how to deal with technical problems when speaking on the telephone in English. Today, we’re going to talk how to deal with problems with the caller, which are of course much harder to handle! But, with the proper language and phrases, you can show the caller that you want to help, and reassure them that you can help solve the problem.

We are also pleased to announce that our new feed is now available in iTunes. Please click on the link below to update your subscription:
https://podcasts.apple.com/podcast/business-english-pod-learn/id206603090

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Business News 05 – Virtual Meetings

Business English, Business News, Communication, English for Meetings /

How do you conduct your meetings? Face-to-face, on the phone, by videoconference or maybe even using VOIP/Skype? Well, now there is a new way – virtual meetings, or meetings where participants are represented by computer generated characters.

Listen to how IBM is using the virtual world of a website called Second Life as the next best thing to in person corporate meetings. After listening to the article, we’ll highlight some of the new vocabulary and provide definitions and further examples.

PDF Transcript: Study Notes

Download: Podcast MP3

BEP 22 – Telephoning: Handling Enquiries and Technical Problems

Business English, ESL Podcast, Intermediate English, Telephone English /

A new version of this lesson is available here: BEP 22c – Telephone English: Making Enquiries

In this Business English Podcast lesson we continue our series on making telephone calls in English by looking at how to deal with technical problems and clarify information using alternative choice questions. This questioning technique is useful when you need to clarify important information or reach a decision.

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Download: Podcast MP3

Contact

For Business English Pod (BEP) Member support please use the contact form on this page or email: editor [at] businessenglishpod.com

Please include your BEP username if you are an existing member. If you are contacting BEP about a technical issue, please provide as much detail as possible (file type/URL/Error message, etc.). If your support request is about one of our mobile apps, please provide your device details and the OS (ie. Apple or Android) and the name of the app (we have 5 mobile apps).

If you would at any time like to change the information in your account or delete your account, you can:
– Log in to your account settings here and then click on the account deletion request link and follow the onscreen instructions.
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Upon your request to terminate your account, we will delete your account and information from our database. Please note, this information refers only to accounts created on the Business English Pod website. It is not possible to create an account in our mobile apps for iOS and Android, only on this website. The login page in our “Business English by BEP” app is only for members who have accounts on the Business English Pod website.

BEP 21 – Telephoning: Opening Calls and Taking Messages

Business English, ESL Podcast, Intermediate English, Telephone English /

A new version of this lesson is available here: BEP 21 A – Telephone Skills: Starting a Call

This is an intermediate level Business English Podcast on making telephone calls in English. Some of the key language phrases we cover in this episode are: identifying yourself and the caller, stating the purpose of your call and leaving a message.

These telephone calls are about a contract between a large aircraft company and one of its suppliers, also known as a subcontractor. The contracts department from the client is calling to ask about a proposal it is expecting from the supplier for a new contract. Time is very short for all the proposals to be received, and so far, the aircraft company hasn’t received anything from this supplier.

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Download: Podcast MP3

Video Vocab

Video Vocab is a video podcast featuring useful Business English words and terms. You can use Video Vocab to expand your Business English vocabulary and practice your pronunciation.

Video Vocab is now available on a new site: VideoVocab.TV

About

Business English Pod publishes free business English ESL podcast lessons and audio / eBook courses for intermediate and advanced business English learners. Each business English podcast lesson is focused on a particular workplace English skill (meetings, presentations, telephoning, negotiating, socializing, travel, conversation etc.) and language function (clarifying, disagreeing, questioning, expressing opinions, persuasion etc.).

Business English Pod’s MP3 lessons feature example training dialogs with clear explanations of the target language, vocabulary, idioms and useful phrases, followed by a short practice and review session. The audio lessons can be downloaded directly from the website and mobile apps or transferred to your mobile device using free software.

Download MP3 podcast lessons and get automatic updates by choosing a free subscription from the options below. (To use iTunes, you will need to install the free program on your computer. )

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Premium Membership

You can join Business English Pod’s premium member community to access detailed study notes, including a full transcript, example phrases, vocabulary and language review exercises. Online quizzes, language exercises and vocabulary flashcards for each podcast lesson are also available to premium members.

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Group Membership options are also available for training companies, language schools, universities and corporate users. Click this link to email for more information.

Business English Pod is brought to you by an expert team of language trainers with over 50 years hands-on Business English training experience with some of the worlds leading companies. Our team is able to draw on professional experience in aerospace, consulting, engineering, financial services, medical and telecommunication industries to make our podcasts relevant and applicable to the needs of our audience.

Latest Lessons

BEP 20 – Meetings: Supporting your Position (Part 3)

Advanced, Business English, English for Meetings, ESL Podcast /

A new version of this lesson is available here: BEP 20c – Presenting a Cohesive Argument

In the final episode of our three-part series on supporting your position in meetings, we look at language used to make your statements more persuasive.

Jack is going to summarize his proposal for the move to Costa Rica and hopes to get a final recommendation on the outsourcing project to present to the Board. He must persuade the managers to proceed, and answer the objections raised at the last meeting.

Key language: Making coherent, persuasive arguments, and effective use of language to support your arguments.

Premium Members: Study Notes

Download: Podcast MP3