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BEP 21 – Telephoning: Opening Calls and Taking Messages

Business English, ESL Podcast, Intermediate English, Telephone English /

A new version of this lesson is available here: BEP 21 A – Telephone Skills: Starting a Call

This is an intermediate level Business English Podcast on making telephone calls in English. Some of the key language phrases we cover in this episode are: identifying yourself and the caller, stating the purpose of your call and leaving a message.

These telephone calls are about a contract between a large aircraft company and one of its suppliers, also known as a subcontractor. The contracts department from the client is calling to ask about a proposal it is expecting from the supplier for a new contract. Time is very short for all the proposals to be received, and so far, the aircraft company hasn’t received anything from this supplier.

Premium Members: Study Notes

Download: Podcast MP3

Video Vocab

Video Vocab is a video podcast featuring useful Business English words and terms. You can use Video Vocab to expand your Business English vocabulary and practice your pronunciation.

Video Vocab is now available on a new site: VideoVocab.TV

About

Business English Pod publishes free business English ESL podcast lessons and audio / eBook courses for intermediate and advanced business English learners. Each business English podcast lesson is focused on a particular workplace English skill (meetings, presentations, telephoning, negotiating, socializing, travel, conversation etc.) and language function (clarifying, disagreeing, questioning, expressing opinions, persuasion etc.).

Business English Pod’s MP3 lessons feature example training dialogs with clear explanations of the target language, vocabulary, idioms and useful phrases, followed by a short practice and review session. The audio lessons can be downloaded directly from the website and mobile apps or transferred to your mobile device using free software.

Download MP3 podcast lessons and get automatic updates by choosing a free subscription from the options below. (To use iTunes, you will need to install the free program on your computer. )

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Premium Membership

You can join Business English Pod’s premium member community to access detailed study notes, including a full transcript, example phrases, vocabulary and language review exercises. Online quizzes, language exercises and vocabulary flashcards for each podcast lesson are also available to premium members.

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Group Membership options are also available for training companies, language schools, universities and corporate users. Click this link to email for more information.

Business English Pod is brought to you by an expert team of language trainers with over 50 years hands-on Business English training experience with some of the worlds leading companies. Our team is able to draw on professional experience in aerospace, consulting, engineering, financial services, medical and telecommunication industries to make our podcasts relevant and applicable to the needs of our audience.

Latest Lessons

BEP 20 – Meetings: Supporting your Position (Part 3)

Advanced, Business English, English for Meetings, ESL Podcast /

A new version of this lesson is available here: BEP 20c – Presenting a Cohesive Argument

In the final episode of our three-part series on supporting your position in meetings, we look at language used to make your statements more persuasive.

Jack is going to summarize his proposal for the move to Costa Rica and hopes to get a final recommendation on the outsourcing project to present to the Board. He must persuade the managers to proceed, and answer the objections raised at the last meeting.

Key language: Making coherent, persuasive arguments, and effective use of language to support your arguments.

Premium Members: Study Notes

Download: Podcast MP3

BEP 19 – Meetings: Supporting your Position (Part 2)

Advanced, Business English, English for Meetings, ESL Podcast /

A new version of this lesson is available here: BEP 19c – Arguing For or Against a Position

Welcome to the second part of our Business English Pod series on how to support your position or argument in meetings.

Our friend Jack is giving an update on the Costa Rican project. Dan is against the idea, because as production manager, he doesn’t want to lose all his staff. The HR manager, Angie, also doesn’t want to lay off her US staff, and is worried about the difficulty of hiring workers in another country. Jack tries to defend his plan, but has difficulty supporting his argument.

Key Language: emphasizing, minimizing, supporting points & vocal stress.

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Download: Podcast MP3

BEP 17 – Meetings: Supporting your Position (Part I)

Advanced, Business English, Communication, English for Meetings, ESL Podcast /

*** This podcast has been updated with a new two-part series.***

Please click the links below to go to the new versions of this lesson:
BEP 17 (Redux) – Part 1
BEP 17 (Redux) – Part 2

In the first part of our series on making and supporting your arguments in meetings, we cover the key English language used to organise your thoughts and support your ideas. In later episodes we’ll look deeper into the topic and provide further examples of language you can use to support your position.

Premium Members: PDF Transcript

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Business News 01 (Transcript) – Business Communication

Business English, Business News, Culture, Management English, Transcripts /

This is the transcript for the first of our regular Business English News podcasts. We hear how people communicate at work and the different factors that can affect how communication takes place.

We suggest that you first listen to the reading and make a note of any English words you are not familiar with. Then read a copy of the article and see if you can guess the meaning of the words by looking at how it is used. Finally, listen to the explanation and discussion of the vocabulary and see if you guessed correctly.

Members: PDF Transcript

Business News 3 – 200 Million Dollar Mistake

Business English, Business News, Communication /

Our news story today is about a share trader in a Japanese bank who made perhaps the worlds most expensive typing error!

After you listen to the story, we’ll explain some of the new vocabulary and provide further examples of how it can be used. The transcript for this Business English News podcast is in the ‘Archives’ section:

Members: PDF Transcript

Download: Podcast MP3

BEP 15 – Telephoning: Handling a Problem

Advanced, Business English, ESL Podcast, Telephone English /

*Update: A new version of BEP 15 is available here. The new version includes a new recording of the explanations and greatly improved audio for the dialog and examples.

Problems, and more problems. Sometimes business seems to be all about dealing with problems. And when dealing with problems in a second language over the telephone, we need to be especially careful in our discussions, since we cannot see the reactions of the other party.

In today’s Business English Podcast we’ll listen to business people discussing a delivery problem over the phone. Then, we’ll review the language that is used to establish relationships, discuss the problem and come to agreement on a solution.

Members: PDF Transcript

Download: Podcast MP3