It’s not enough just to find problems or talk about problems at work. We need to figure out how to solve them. And problem-solving is one of the most important skills in any workplace. In fact, almost every meeting, conversation, or teleconference includes some problem-solving.
Sometimes talking about solutions means making suggestions. In other words, you’ve got an idea about how to solve the problem and you want others to listen to it. In that case, you need to be able to use the language of suggestions.
Of course, just because someone suggests an idea doesn’t mean it’s a good idea. Another skill we need is to be able to disagree carefully so we don’t upset people or make them feel like they’re being attacked. And when you disagree with someone, you might want to suggest another way of solving the problem. These are all important skills when talking about solutions.
In today’s dialog, we’ll listen to a teleconference about a problem with paint fumes at a factory. The meeting is being led by Jim, who will show us how to start a teleconference. We’ll also hear Jack, Dan, and Angie, who are all talking about different ways of solving the problem.
1. What solution does Dan suggest?
2. When Jack disagrees with Dan’s idea, what does he say before showing his disagreement?
3. What solution does Jack suggest instead of Dan’s solution?
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