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Search Results for: meetings

BEP 75 – Performance Appraisals: Giving Feedback (1)

Advanced, Business English, ESL Podcast, Human Resources, Management English /

Performance appraisals – sometimes called job performance evaluations or reviews – are a powerful way to develop staff’s potential. These skills are important not just for HR (Human Resources) professionals, but for any manager or supervisor who has responsibilities over other staff.

For performance appraisals to succeed, however, it’s important that they are conducted in a structured way. In addition, it’s important that skill and diplomacy are used to handle the two main tasks of the appraisal – giving effective feedback and setting goals.

So this is the first in a two-part Business English Podcast lesson that focuses on structure, skill and diplomacy in performance appraisals. In this podcast, we will deal with giving feedback. In the second, we will handle setting goals.

This episode focuses on giving effective feedback that creates a positive environment and builds trust. These feedback skills are useful not only in performance appraisals, but also in any situation that requires making critical comments to someone about their work.

Wendy is a new hire at ConStar’s videoconference call center. She has been working there for about 10 months, including training, so now it’s time for her first six-month performance review. Derrick, the manager of the operations department, will be giving Wendy her appraisal.

As a “videoconference coordinator” for ConStar, Wendy’s job requires using special equipment to set up and connect videoconferences for Fortune 500 clients. ConStar’s customers hold regular remote meetings among multiple locations all around the world. Wendy’s job is to make the connections between locations and to solve customer’s problems when they call into the help desk.

What kind of feedback will Derrick give Wendy? She is really smart, but she tends to get hot under the collar when she works under pressure. That means, she gets upset when she feels job stress. Sometimes she loses her temper, and her colleagues have complained about it.

Listening Questions

1) How many meetings is Wendy handling per day at the moment?
2) What’s the main issue that Derrick wants to give Wendy feedback on?
3) What advice does Derrick give Wendy to help her correct the problem?

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欢迎来到商务英语pod中国用户信息页面

About Business English Pod
关于商务英语Pod

Business English Pod provides ESL podcast and business English lessons for intermediate and advanced business English learners. Each business English podcast lesson is focused on a particular skill (meetings, presentations, telephoning, negotiating, socializing, travel, conversation etc.) and language function (clarifying, disagreeing, questioning, expressing opinions, persuasion etc.).
商务英语Pod为中级和高级商务英语学习者提供mp3 podcast和ESL（将英语作为第二语言的学习）课程。每一课商务英语podcast都重要培养某一特定的技巧（如会议、陈述、电话、谈判、社交、旅游、会话等）和语言功能（如表示澄清、不赞同、提问、表达观点、劝说等）。

Business English Pod’s MP3 lessons feature example training dialogs with clear explanations of the target language, vocabulary, idioms and useful phrases, followed by a short practice and review session. The audio lessons can be downloaded directly from the website or transferred to your iPod or MP3 player using free software such as Apple’s iTunes program.
商务英语Pod提供的MP3课程以训练对话示例为特色，配合对目标语言、词汇、习语和实用短语的清楚解释，之后是很短的练习和复习部分。音频课程可以直接从网站下载、或是使用如Apple的iTunes程序等免费软件传输到你的iPod或MP3播放器上。

Sign up as a Premium Member and you will have access to the detailed study notes, including a full transcript, example phrases, vocabulary and language review exercises for each podcast lesson. Online quizzes, language exercises and vocabulary glossaries are also available to premium members.
注册称为高级会员，你就可以享受到详细的学习笔记，包括每一课podcast完全的录音文稿，示例短语、词汇和语言复习的练习。在学习中心还可以享受到网上测试、语言练习和词汇抽认卡。

BEP 68 – Meeting English: Dealing with Interruptions

Business English, English for Meetings, ESL Podcast, Intermediate English /

As a non-native speaker of English, you might often find yourself in situations like this: You’re sitting in a meeting or a teleconference, and some of the participants are native English speakers. They are speaking with one another very rapidly, and they are using some idiomatic or difficult-to-understand expressions. Someone says something you don’t understand, or perhaps something that is not true or that you disagree strongly with. You should interrupt to ask what they mean, to clarify, to correct – but you just can’t bring yourself to open your mouth. How do you start? How do you interrupt?

That’s the focus of today’s Business English podcast lesson. We’ll be studying useful language and expressions for interrupting and for resisting or stopping interruption.

The listening takes place in an internal meeting at Strand Technologies, a Hong Kong-based OEM of portable electronic devices, mainly MP3 and MP4 players. OEM stands for “original equipment manufacturer.” It refers to companies that manufacture other companies’ products for them. In this internal meeting, all three participants know each other well so the language is more informal and direct. As you listen, pay attention to how they use assertive language to interrupt each other in order to keep the meeting on track and arrive at positive result more quickly.

Listening Questions

1) What does Bill mean when he says they’re facing a “bottleneck?” What is the bottleneck?
2) Why can’t Bill just retrain the engineers he has?
3) What is Mei Lin’s suggestion to speed up the recruitment process?

*** This lesson is part of our Business English eBook for meetings: Meeting Essentials. Premium members click here to download the complete eBook.

Premium Members: Study Notes | Quizzes | PhraseCast | Lesson Module

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BEP 43 – Meetings English: Managing the Discussion

Business English, English for Meetings, Intermediate English, Teleconference English /

This is the second in our two-part intermediate Business English Podcast series on opening and managing meetings in english. In the first episode, we looked at how to open a meeting. In today’s podcast lesson we’re going to cover how to manage the discussion.

Martin, the GM of Daneline Singapore, is discussing with his staff how to make up a budget shortfall. He has just asked Sandra to kick off the first item on the agenda – outsourcing the cleaning.

Listening Quiz

1) How much money can Daneline Singapore save by outsourcing cleaning?
2) Does Sam like pizza?
3) Does Dave agree with the strategy of outsourcing cleaning?
4) How does Dave suggest dealing with the brochure redesign?

*** This lesson is part of our Business English eBook for meetings: Meeting Essentials. Premium members click here to download the complete eBook.

Members: Study Notes | Quizzes | PhraseCast | Lesson Module

Download: Podcast MP3

BEP 42 – English for Meetings: Opening a Meeting

Business English, English for Meetings, ESL Podcast, Intermediate English, Teleconference English /

This is the first in a two-part intermediate Business English Podcast lesson on opening and managing meetings. In this episode, we’ll look at how to open a meeting. In the second part (BEP 43) we’ll look at language you can use to manage the discussion.

The listening takes place in the Singapore offices of Daneline, an international shipping company. Martin, the GM, is chairing a meeting with Sandra, David and Sam to discuss a budget shortfall. Shortfall means their budget has fallen short of expectations. In other words, they don’t have enough money, so they need to make some cuts. To chair a meeting is to lead the meeting. We can say that Martin is the chairperson. So in these two episodes on opening and managing meetings, you’ll be learning language for chairing meetings.

Listening Quiz
1) What is the amount of the budget shortfall?
2) Why doesn’t Sandra have a copy of the agenda?
3) How many possible cuts are under discussion?
4) What is the first item on the agenda?

*** This lesson is part of our Business English eBook for meetings: Meeting Essentials. Premium members click here to download the complete eBook.

Members: Study Notes | Quizzes | PhraseCast | Lesson Module

Download: Podcast MP3

BEP 39 – Reporting in English: Project Update

A2, Business English, ESL Podcast, Functions, Grammar, Intermediate English /

In today’s intermediate Business English Podcast episode you’ll practice reporting on progress. That means informing your boss or colleagues about your current work. This is also called updating someone on the status of a project.

Reporting on progress happens in formal settings, such as at meetings, but often also in informal settings, such as around the water cooler or maybe even over a drink after work.

Today’s listening provides an example of this very common kind of informal project update. It takes place in the offices of AirMech Services, a company that specializes in the maintenance, repair and modification of Passenger Loading Bridges, which are commonly called “jetways”. You’ll hear Rudi, a project manager, update his boss, Wolfgang, on the status of one such project. They meet each other during a break in the coffee room.

As you listen, pay attention to both the vocabulary and the verb tenses Rudi and Wolfgang use to discuss the progress of the project.

Members: PDF Transcript

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BEP 35 – Meetings: Clarifying Meaning in English

A2, Business English, English for Meetings, ESL Podcast, Functions, Intermediate English /

In BEP 34, we talked about clarifying what was said , for example, “What did you just say? I didn’t catch that.”

In today’s Business English Pod lesson, we’ll look at clarifying what was meant, for example, “What do you mean by that?” or “What I’m trying to say is…” Clarifying the meaning is an important part of all communication because it helps us avoid misunderstanding.

*** This lesson is part of our Business English eBook for meetings: Meeting Essentials. Premium members click here to download the complete eBook.

Members: PDF Transcript | Quizzes | PhraseCast | Lesson Module

Download: Podcast MP3

BEP 34 – Meetings: Clarifying What Was Said

A2, Business English, English for Meetings, ESL Podcast, Functions, Intermediate English /

This is the first in a two-part Business English Podcast series on clarifying. To clarify means to make clear.

Today we’ll look at phrases and skills for clarifying what was said. For example, “I didn’t quite catch that. Could you say that again?” This is useful when you don’t hear clearly or when someone speaks too fast. Then, in the second podcast (BEP 35), we’ll be looking at language for clarifying what was meant, for instance “What exactly do you mean by that?”

The listening today is from a shipping company. You’ll hear Wim Zeldenhuis and Andre De Vries in Rotterdam call their American colleague Benny McClenahan in Boston.

*** This lesson is part of our Business English eBook for meetings: Meeting Essentials. Premium members click here to download the complete eBook.

Members: PDF Transcript | Online Practice | PhraseCast | Lesson Module

Download: Podcast MP3

BEP 32 – Meetings: Brainstorming & Discussing Ideas

Advanced, Business English, English for Meetings, ESL Podcast, Teleconference English /

New versions of this lesson are available here:
BEP 32 A – English for Discussing Solutions to a Problem (1)
BEP 32 B – English for Discussing Solutions to a Problem (2)

In this Business English Podcast lesson we take another look at the language used to suggest and discuss ideas in meetings and teleconferences. We’ll also provide further language for diplomatic disagreement and agreeing action points at the end of the meeting.

The teleconference is run by Jim as a type of meeting called a “Brainstorming” meeting, which is useful for gathering and openly discussing ideas as the format is more relaxed.

Members: PDF Transcript

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BEP 31 – Meetings: Accepting and Rejecting Suggestions

A2, Business English, English for Meetings, ESL Podcast, Functions, Intermediate English /

A new updated version of this lesson is available here.

This Business English lesson is the second part of a two-part series on making, rejecting and accepting suggestions in English. In the first episode, we looked at how to make suggestions. In this episode, we’ll cover appropriate ways to reject and accept suggestions in English. Accept means to agree to a suggestion and reject means to disagree.

As you’ll remember, the listening takes place at a sports shoe company called Stratos. You’ll be listening to Karen, a marketing manager, meet with three members of her team, Charles, Sven and Miguel. They are choosing a celebrity spokesperson for a new product.

*** This lesson is part of our Business English eBook for meetings: Meeting Essentials. Premium members click here to download the complete eBook.

Members: PDF Transcript | Quizzes | PhraseCast | Lesson Module

Download: Podcast MP3