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BEP 120 – Telephoning: Checking on an Order

Business English, ESL Podcast, Intermediate English, Sales English, Telephone English /

Doing business across borders requires precise coordination, especially in the era of “just-in-time” delivery where goods need to be shipped to the customer at exact times. When a product is made in one country, assembled in another, and sold in a third, the companies involved need to be in constant communication from start to finish. Making sure that orders are made and delivered on time is an essential part of international business, and a lot of the monitoring will be done by phone. So, in this episode we’re going to look at ways to check on the progress of an order over the telephone.

A while back in BEP 92 & 93 we met Bill, a buyer for Bancroft’s, a chain of women’s clothing stores in the U.S. He’s placed a large order with Viva, an Italian fashion company, which is being coordinated by Catherine Traynor, Foxtrot’s shipping manager. Foxtrot is Viva’s U.S. distributor.

It’s now several months later and the order is due to be delivered. But Bill has just received a call from Bancroft’s warehouse to let him know that only half the order has been delivered so far. Now he’s calling Catherine to check on the rest of the delivery.

Listening Questions:

1. How does Catherine let Bill know she’s looking for information about his order?
2. Where is the second part of the shipment?
3. What does Catherine offer to do to avoid separate deliveries in future?

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BEP 119 – Telephoning: Making an Appointment

A2, Business English, ESL Podcast, Intermediate English, Telephone English /

In this Business English Podcast, we’ll be looking at the language used to make appointments on the telephone.

We live in the era of remote communication: teleconferencing, videoconferencing, and online meetings. More and more group efforts are getting done from a distance. In theory, at least, it’s possible to work closely with anyone in the world without leaving our desks. Nevertheless, there’s something about a face-to-face meeting that no virtual one can replace. We still need to shake people’s hands, read their body language, and make personal connections. That’s why – even today – one of the commonest uses for the telephone is to make appointments. In this episode, we’ll take a close look at making appointments on the phone.

Gordon Knight works for Bridgewater, a U.S. pension fund. (Pension funds are institutions that invest retirement savings.) At a recent conference, Gordon met Penny Yip, a senior financial analyst for the Asia Markets office of Solomon-Clyde. Solomon is a boutique – or small and specialized – global investment company that deals only with institutional customers – very large clients, like Bridgewater. Now, Gordon plans to be in Malaysia, and he phones Penny to set up an appointment to discuss possibilities for investment.

Listening Questions:

1. Where and when does Gordon say he met Penny?
2. When does Gordon suggest meeting with Penny?
3. Why does he want to meet with Penny?
4. What time do they finally agree on?

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BEP 116 – Presentations: Analyzing Trends

Advanced, Business English, Business English e-Books, ESL Podcast, Presentation in English /

In this Business English Pod episode, we’ll be completing our discussion of charts and graphs by studying language for making predictions and for supporting your predictions with analysis. We’ll also look at a couple of advanced ways to rhetorically emphasize a point. Rhetorical means using words effectively to get your message across.

Today’s listening continues Pat’s presentation of the market trends for Ambient and its competitors. This time Pat is coming to the “real story” – the main point – of his presentation. As you listen, see if you can catch what it is.

Listening Questions

1) What is the main focus of this part of Pat’s presentation?
2) What happened in 2005 that caused the trend in RPU to “break out” of “existing trend lines?”
3) What are Pat’s predictions for Ambient’s RPU in 2007?

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BEP 115 – Presentations: Describing Trends

Advanced, Business English, ESL Podcast, Presentation in English /

In this episode from our e-Book on presenting in English, we’ll look at how to describe the trends show by a chart or graph. To get the background to the presentation and to review language for introducing visuals, you can refer back to BEP 103 – Charts and Trends 1.

A trend is the general direction or tendency of a metric or measurement – upward, downward, flat, fluctuating, peaking, bottoming out, and so on. So, you’ll be learning how to use these and many more terms for describing your charts and graphs in fluent, vivid sentences so that you can present your data with maximum impact.

Pat, Ambient’s new Central European finance director, has just finished talking about sales revenue and is now moving on to discuss market share. The visual he will be talking about is a line graph that compares the trends in market share over the last six quarters from Q1 2006 to Q2 2007. His discussion centers on the top three players in the mobile phone business – his own company, Ambient, and their two top competitors, CallTell and Sirus.

As you listen, pay attention to the trend language that Pat uses to describe the recent changes in the market.

Listening Questions

1) Which company has the largest share of the market at the beginning of 2006?
2) How does Pat describe his own company’s performance in 2006?
3) How big is the “others” group share of the market in Spring 2007?

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BEP 114 – Job Interview English: HR Review of Candidates

Business English, ESL Podcast, Human Resources, Job Interview in English /

BEP 114 - job interview listening

As part of our series on job interviews, in this Business English Pod episode we’ll be taking a closer look at the process from the HR perspective. Specifically, we’ll be studying the language of reaching a decision about whom to hire.

A Brazilian business unit of fast moving consumer goods company Fun Beverages has recently interviewed several people for an HR manager position. Now the regional HR director, Ted, and the business unit general manager, George, are meeting to discuss the short-listed, or final, candidates.

As you listen, pay attention to the language they use to compare the two interviewees and to decide which one is the best fit. In addition, we’ll study how they support a candidate, emphasize priorities, express reservations (or second thoughts), and suggest action.

Listening Questions:

1. Which candidate do they prefer and why?
2. What are the relative strengths and weaknesses of the two main candidates, Ronaldo and Yala?
3. What are the main reservations about Yala?

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