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BEP 119c – Telephone English: Making an Appointment

BEP 119c - Telephoning: Making an Appointment

Welcome back to Business English Pod for today’s lesson on making an appointment over the telephone.

Despite the many options for communication, the telephone is still the fastest and easiest way to do get some things done. This is true in business as much as it is in personal life. There are many reasons to skip the back and forth of email or texting and just call someone.

One good reason is to make an appointment. It could be a business meeting, a conversation with your lawyer, a visit to a client, or a doctor’s appointment. In this case, the real business needs to happen in person. But that in-person appointment needs to be arranged and agreed on.

When we make an appointment over the phone, we often say our reason for calling before asking for a meeting. And it’s a good idea to give a clear reason for that meeting or appointment. You’ll also have to discuss existing plans and suggest times for the meeting.

In today’s dialog, we’ll hear Gordon Knight calling to make an appointment with Penny Yip. Gordon works for a pension fund, while Penny works for an investment company. Gordon met Penny at a recent conference and now wants to follow up and meet her when he is in Malaysia.

Listening Questions

1. What does Gordon tell the assistant about his reason for calling?
2. What does Gordon tell Penny about his reason for meeting?
3. What time does Penny suggest they meet?

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Business English Games – Football Idioms Shootout

Game on! See if you can make it into the finals with our game on English idioms related to football.

With so many similarities between sports and business, it’s no surprise that football idioms have become part of everyday workplace communication. Can you spot when someone is offside, moves the goalposts, or kicks it into touch? Try our Football Idioms Shootout game and see if your business English skills are ready for the premier league.

Business English Games - Football Idioms Quiz
 

You can review all the business English idioms featured in this game in these lessons:

BEP 163c – Football Idioms (1)

BEP 164c – Football Idioms (2)

BEP 164c – Football Idioms (Part 2)

BEP 164c - Business English Idioms about Football 2

Welcome back to Business English Pod. With the World Cup underway, we’re taking another look at one of our lessons on English idioms related to football.

People have been competing in and watching some form of sports for thousands of years. Sports enduring popularity has helped it grow into a $2.3 trillion a year industry. And it’s expected to just keep on growing.

Among all sports, there’s one that is far and away the most popular, and that’s football, or soccer. Almost half the global population counts themselves as fans of the sport. So it’s no wonder that something this popular has impacted the English language.

Listen to any conversation in a sales meeting, around the water cooler, in the boardroom, or over drinks between colleagues and you’re guaranteed to hear idioms related to football. These idioms are so common that most people don’t think for a second about where they came from. They’re just a natural part of everyday language.

In today’s dialog, we’ll rejoin Marilyn and Karl, two colleagues at a publishing firm. They are talking about Karl’s interest in a job at the company’s Sydney branch. Karl is hoping Marilyn can help him decide whether to apply for the job.

Listening Questions

1. How does Karl’s wife feel about moving to Sydney?
2. Why does Karl feel like he’s cheating on his own company?
3. What advice does Marilyn give at the end of the conversation?

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BEP 163c – Football Idioms (Part 1)

BEP 163c - Business English Idioms about Football

Welcome back to Business English Pod. With the World Cup about to kick off, we’re taking a fresh look at one of our lessons on business English idioms related to football.

What do you call an activity where groups of people compete strategically against each other as they strive to be the winner? I mean an activity with a clear goal where success requires strong teamwork and a commitment to excellent performance? Some of you might be thinking about sports. Some of you might be thinking about business. Well, you’re both right.

There are so many obvious similarities between sports and business, it’s no wonder that we see the language of sport come into play in the corporate world. And there’s a particular type of language that we’re going to focus on in this lesson, called idioms. Just like the expression “come into play,” which means to be involved or to be a factor in something.

Now when I say “football,” I’m referring to the game with the round ball that players kick into a net past a goalkeeper. It’s what North Americans tend to call “soccer,” to differentiate it from their own game of football, which is a whole different ball game altogether! Internationally, football – or soccer – is the most popular sport in the world. So it’s no wonder it has inspired so many idioms commonly used in business.

In the dialog, we’ll hear Karl and Marilyn, two friends who work at a publishing company. Karl is thinking about applying for a job at the company’s Sydney office. He has some doubts though, so he asks Marilyn what she thinks.

Listening Questions

1. How does Karl describe his approach to his career?
2. Why is Karl worried about the other candidates for the job he’s interested in?
3. What does Marilyn say happens at the Sidney office?

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Skills 360 – Strategic Planning (2)

Skills 360 LESSON - Strategic Planning (2)

Welcome back to the Business English Skills 360 podcast as we continue our look at strategic planning.

A strong strategic plan begins with a clear vision. A vision statement describes what a company wants to achieve in the future and provides inspiration and direction. It helps employees understand the company’s long-term goals and keeps everyone focused on a shared purpose.

Along with a vision statement, most companies also have a mission statement. The mission explains what the company does, who it serves, and how it operates. A clear mission helps guide decision-making by showing what the company values and what is most important to its success.

Once a company understands its vision and mission, it can decide how to achieve them. Strategic planning is not about creating a long list of possible actions. Instead, it requires making choices about which actions will have the greatest impact. This means setting priorities and accepting that not every opportunity can be pursued.

To improve strategic focus, companies should ask important questions. For example, which investments will create new opportunities? What is the best approach to growth? What new skills or strengths are needed to stay competitive? And how can major challenges or threats be addressed?

Answering these questions helps leaders choose the best strategies and set clear priorities. Strategic thinking involves learning from past experience, understanding changes in the market, and recognizing that resources are limited.

A good strategic plan also includes clear and measurable goals. These goals help employees understand what success looks like and allow the company to track its progress. When goals are measured and rewarded, teams are more likely to focus their efforts on achieving them.

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