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BEP 128 – Telephoning: Handling Sales Calls

We’ve looked before at how to set up an appointment on the phone with someone you already know (BEP 119), but what about if you haven’t met the person or established a relationship with them yet? In today’s Business English Podcast, we’ll be looking at how to make contact with a prospective client and, on the opposite end of the line, we’ll examine language you can use to politely decline a request for information or a meeting.

We’ve already met Mario from Viva Fashions in previous episodes. Now Mario wants to meet with the head buyer for a chain of American stores owned by DeBourg Brands but, at this point, he doesn’t even know the buyer’s name. Mario is going to “cold call” the company and see if he can reach the buyer. First, he needs a name, and then he needs to try to speak to the buyer to make an appointment.

Listening Questions – First Call:
1) What techniques does Mario use to get information from Joan?
2) Why do you think Joan agrees to help Mario?

Listening Questions – Second Call:
1) Why does Mario keep saying “thank you” instead of “please” after making a request?
2) What language does Mario use when stating the reason for his call, and why?
3) Throughout the conversation, Mario uses informal language to minimize his request. Can you spot a few examples?

Premium Members: Study Notes | Online Quizzes | PhraseCast | Lesson Module

Download: Podcast MP3

BEP 305 – Describing your Achievements

In this recent lesson from our e-Book on job interviews we looked at how to present your achievements successfuly by providing clear and convincing eaxamples.

Ordinarily, when responding to the question about your most significant accomplishment, it’s very important that you prepare to tell a story that is organized and articulate. That means, the story should be well-structured and flow smoothly.

Click on the icons below to access the lesson resources:

Lesson Content: Podcast | Study Notes PDF | Online Quizzes | PhraseCast

Revised e-Book for Business Meetings in English

Business English for Meetings eBookThis is a preview of our revised e-Book for business meetings: Meeting Essentials for Business English.

Business English Pod e-Books enable you to learn on the go with MP3 audio lessons and the detailed PDF study guides, including a full transcript of each lesson. The revised editions include over 100 online Flash quizzes, exercises and flashcards designed to help you practice and use all the language covered in the course.

Click the launch button below to start the online quizzes for Unit 210 – Managing the Discussion:

quiz

You can purchase the complete e-book by clicking the button below:

BEP 120 – Telephoning: Handling Enquiries

In this lesson on telephone skills, we look at how to handle an enquiry about the delivery of an order.

Making sure that orders are made and delivered on time is an essential part of international business, and a lot of the monitoring is done by phone. So, in this episode we’re going to look at ways to check on the progress of an order over the telephone.

Click on the links below to access your free samples:

Lesson Content: Podcast | PDF Transcript | Online Quizzes | PhraseCast | Lesson Module
 
In addition to the above lesson, your free trial will give you access to the lesson materials for the lessons listed below.

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Free Trial Links

Here are the links to the different lessons included in your free trial. Click on a lesson link to open the lesson page and access the PDF transcript, quizzes, lesson module and phrasecast for the lesson.

In addition to the above selection, your free trial will give you access to the lesson materials for the lessons listed below.

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BEP 126 – Solving Problems

In this lesson from the new edition of our English for Meetings e-Book and app, we look at how to structure and participate in a successful problem solving meeting.

One of the most common reasons for holding a meeting is to solve a problem. But, while we might have the right people at the meeting, the process is often flawed because one question hasn’t clearly been asked and answered: “What is the problem?” So, in this lesson we’re going to focus on how to define the problem through discussion and then restate the problem as a challenge.

Click on the links below to access your free trial samples.

Lesson Content: Podcast | PDF Transcript | Quizzes | PhraseCast | Lesson Module
 
In addition to the above lesson, your free trial will give you access to the lesson materials for the lessons listed below.

No posts found.

Revised e-Book for Job Interviews in English

Business English for Job Interviews eBook

This is a preview of our revised Business English e-Book for job interviews: Successful Job Interviews in English.

Business English Pod e-Books enable you to learn on the go with MP3 audio lessons and the detailed PDF study guides, including a PDF transcript of each lesson. The revised editions include over 100 online quizzes, exercises and flashcards designed to help you practice and use all the language covered in the course.

You can purchase the complete e-book on the signup page.