We’ve looked before at how to set up an appointment on the phone with someone you already know (BEP 119), but what about if you haven’t met the person or established a relationship with them yet? In today’s Business English Podcast, we’ll be looking at how to make contact with a prospective client and, on the opposite end of the line, we’ll examine language you can use to politely decline a request for information or a meeting.
We’ve already met Mario from Viva Fashions in previous episodes. Now Mario wants to meet with the head buyer for a chain of American stores owned by DeBourg Brands but, at this point, he doesn’t even know the buyer’s name. Mario is going to “cold call” the company and see if he can reach the buyer. First, he needs a name, and then he needs to try to speak to the buyer to make an appointment.
Listening Questions – First Call:
1) What techniques does Mario use to get information from Joan?
2) Why do you think Joan agrees to help Mario?
Listening Questions – Second Call:
1) Why does Mario keep saying “thank you” instead of “please” after making a request?
2) What language does Mario use when stating the reason for his call, and why?
3) Throughout the conversation, Mario uses informal language to minimize his request. Can you spot a few examples?
A basic understanding of common financial and accounting terms and English vocabulary is essential for everyone involved in global trade. In these video casts from our Video Vocab series, we explain the meaning of 20 key accounting terms and provide examples of how the vocabulary can be used in English.
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In this recent lesson from our e-Book on job interviews we looked at how to present your achievements successfuly by providing clear and convincing eaxamples.
Ordinarily, when responding to the question about your most significant accomplishment, it’s very important that you prepare to tell a story that is organized and articulate. That means, the story should be well-structured and flow smoothly.
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Business English Pod e-Books enable you to learn on the go with MP3 audio lessons and the detailed PDF study guides, including a full transcript of each lesson. The revised editions include over 100 online Flash quizzes, exercises and flashcards designed to help you practice and use all the language covered in the course.
Click the launch button below to start the online quizzes for Unit 210 – Managing the Discussion:
In this lesson on telephone skills, we look at how to handle an enquiry about the delivery of an order.
Making sure that orders are made and delivered on time is an essential part of international business, and a lot of the monitoring is done by phone. So, in this episode we’re going to look at ways to check on the progress of an order over the telephone.
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Here are the links to the different lessons included in your free trial. Click on a lesson link to open the lesson page and access the PDF transcript, quizzes, lesson module and phrasecast for the lesson.
In this lesson from the new edition of our English for Meetings e-Book and app, we look at how to structure and participate in a successful problem solving meeting.
One of the most common reasons for holding a meeting is to solve a problem. But, while we might have the right people at the meeting, the process is often flawed because one question hasn’t clearly been asked and answered: “What is the problem?” So, in this lesson we’re going to focus on how to define the problem through discussion and then restate the problem as a challenge.
Click on the links below to access your free trial samples.
Business English Pod e-Books enable you to learn on the go with MP3 audio lessons and the detailed PDF study guides, including a PDF transcript of each lesson. The revised editions include over 100 online quizzes, exercises and flashcards designed to help you practice and use all the language covered in the course.