Advanced Telephone SkillsBy BEP / June 8, 2025 Advanced skills for working on the telephone in English. Suitable for level B1-B2 learners. Progress 0% Lessons No. Lesson Name Completed 1. BEP 214 – Telephone English: Keeping in Touch (1) 2. BEP 215 – Telephone English: Keeping in Touch (2) 3. BEP 227 – Telephoning: Making Sales Calls in English (1) 4. BEP 228 – Telephoning: Making Sales Calls in English (2) 5. BEP 157 – Dealing with an Angry Caller (Part 1) 6. BEP 158 – Dealing with an Angry Caller (Part 2) 7. BEP 260 – Complaining on the Telephone 1 8. BEP 261 – Complaining on the Telephone 2 9. BEP 311 – Business by Phone 1: Discussing Production Problems 10. BEP 312 – Business by Phone 2: Discussing Staffing Issues 11. BEP 383 – Business by Phone 3: Routine Check-in Meeting 12. BEP 384 – Business by Phone 4: Unexpected call
