BEP 23 - Telephoning: Handling a Difficult Customer
Posted by
Bizpod 29 Nov, 2006
In a recent Business English Podcast (BEP 22), we looked at how to deal with technical problems when speaking on the telephone in English. Today, we’re going to talk how to deal with problems with the caller, which are of course much harder to handle! But, with the proper language and phrases, you can show the caller that you want to help, and reassure them that you can help solve the problem.
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BEP 23 - Telephoning: Handling a Difficult Customer [10:07m]: Download
Related Topics
- BEP 24 - Teleconferencing: Using Diplomatic Language
- BEP 22 - Telephoning: Handling Enquiries and Technical Problems
- BEP 53 ADV - Customer Service: Handling Complaints (Part 1: Empathizing)
(3 votes, average: 5 out of 5)
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Customer Service, ESL Podcast, Intermediate, Telephoning
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This is a fantastic series on telephoning! Do you plan to do any more on problems and complaints?