As we usher in the New Year, it’s worth taking a moment to see how this year’s major business themes have played out. While smatterings of growth and dips in unemployment have brought relative stability to Europe and the US, analysts at Nomura foresee policy changes that may reshape global prosperity in the long-term.
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Welcome back to Business English Pod for today’s lesson on strategic negotiations in English and establishing a position.
If you’ve ever had to negotiate anything, whether it’s a salary, a corporate buyout, or a partnership, you’re sure to understand the importance of preparation. You can’t head into the room without first figuring out what you want and what you’re willing to give up. And if you’re doing the negotiation with a team, it’s even more important. Everyone needs to know the plan and the strategy beforehand. Otherwise you’ll be looking at each other and wondering “well, what should we do now?”
Before a strategic negotiation, your team needs to establish its position. But what does that involve? How do we do that? In today’s lesson, we’ll look at some useful techniques for this situation. We’ll cover summarizing key benefits, anticipating obstacles, and suggesting ways around obstacles. We’ll also learn how to decide on an initial position and propose a negotiating strategy.
In our last lesson, we heard Mike, the VP of Asian sales for an American autoparts company called Sigma. He pitched the idea for a partnership to a former colleague who now works for a Japanese company called NVP.
In today’s dialog, we’ll hear Mike meeting with Grant, Sigma’s Senior Vice-President of Worldwide Sales, and Tess, who looks after the business development and legal departments. Together, they’re trying to work out an initial position before heading into the negotiation with NVP.
Listening Questions
1. Why does Mike mention NVP’s huge volume, huge network, and strong foothold in SE Asia?
2. What does Mike suggest as a way around the China problem?
3. Which idea does the team agree to save for later in the negotiation?
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Welcome back to Business English Pod for today’s lesson on business English for negotiations and how to pitch the initial idea.
Competition is at the heart of business. Companies try to outdo each other, outsell each other, and even destroy each other. It’s the nature of the game. But cooperation has its place to. Companies often work together to achieve mutual aims. They form partnerships, using their different assets and strengths to become an even greater competitive force.
But a good partnership is tough to build. Any kind of agreement has to make sense for both sides, and each will try to get as much out of a deal as possible. Sure, they’re cooperating, but they want to make sure they’re cooperating in the best possible way for themselves.
So how does a strategic partnership begin? Well, any agreement begins with a negotiation, a strategic negotiation. And how does a negotiation begin? It begins with an idea, an idea for two companies to work together. And that’s what we’ll be looking at today.
When you pitch an idea for a strategic partnership, there are several key techniques you’ll need. This includes broaching the topic, pitching the basic idea, and speculating about feasibility. It also includes showing tentative agreement, outlining how the partnership might work, and outlining the next steps in the process. We’ll cover all these techniques in today’s lesson.
In the dialog, we’ll hear Jamie and Mike, two former colleagues who have run into each other at a trade show in Malaysia. They have agreed to meet up for a drink after the day’s events, and are now talking about doing business in Asia. Mike is looking for a way to introduce his idea for the two companies to cooperate.
Listening Questions
1. In the beginning, what does Mike say his company is looking for?
2. Which idea is Mike tentative or hesitant about?
3. What is Mike going to do next?
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Welcome back to Skills 360 for today’s lesson on how to defend yourself and your ideas.
One of the tough things in business is that you’re not just dealing with ideas and rational decisions. You’re dealing with people. And people don’t always take a cool and logical approach to things, even if you do. They get emotional about ideas and worked up about disagreement. And you might get that way too. Passion is a good thing, but too much negative emotion is counterproductive. So how can we manage people’s emotions while continuing to defend ourselves?
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Download from the App Store
Welcome back to Skills 360 for today’s lesson on how to defend yourself and your ideas in a competitive world.
Some people might think that good ideas will win the day, simply because they’re good ideas. But it’s not that simple. If you’ve got good ideas, you’re going to have to convince people of their value. And you’ll definitely have to defend them against all the people out to criticize or compete with you. It’s a dog eat dog world, as they say, and you want to make sure you’re not the dinner.
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In this Business English Vocabulary lesson, we continue our look at English vocabulary and collocations related to sales management.
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In this Business English Vocabulary lesson, we’ll look at vocabulary and collocations related to sales management. A sales force is made up of sales reps who try to identify leads with potential customers called prospects. A sales rep must qualify these prospects as they move down the sales funnel. At the end of the funnel, a rep hopes to close a sale, or make a deal.
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Explore the impact of Big data on business in this Business English News lesson.
By now, odds are you’ve heard the term “Big Data”. The thousands upon thousands of giga, tera, and peta bytes that are collected everywhere around us has caused concern for some, and jobs and wealth for others.
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Welcome back to Business English Pod for today’s lesson on handling a tech support call in English.
A colleague calls you with a problem. You listen, you ask questions, and you figure out a solution. But you can’t fix the problem yourself – you need to explain to your colleague how they can fix it. It doesn’t matter how simple the solution is to you, you have to make it clear to the other person. And that can be challenging. Fortunately, you can learn some ways of making your instructions clear and effective.
In today’s lesson, we’ll listen to a tech support agent explain a solution to a computer user. But don’t worry if you don’t work in tech support. The techniques this agent uses are useful in any situation where you need to provide support or solutions to someone else. We’ll cover language that you can use to explain a solution in clear steps and explain the reasons for those steps. We’ll also look at how you can recap the steps in a solution, confirm that solution actually worked, and emphasize to someone how to deal with similar problems in the future.
In the dialog, we’ll rejoin Nick and Stacey. Nick is a tech support agent, and Stacey’s a lawyer in New York who is having trouble uploading documents to the company server. Nick has discovered the cause of the problem and is now explaining to Stacey how to fix it.
Listening Questions
1. What does Nick ask Stacey to do first?
2. Why does Nick ask Stacey to upload another PDF from her computer?
3. What should Stacey do next time she has a problem uploading a file?
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Welcome back to Business English Pod for today’s lesson on handling a tech support call.
Whether or not the words “solving problems” appear in your job description, there’s a good chance it’s something you do every day. And some days it seems like that’s all we do. So it’s important that we learn to do it well.
In today’s lesson, we’ll look at a tech support situation, but the techniques that we’ll learn can be applied to any situation. We’ll cover language for retracing a problem to the beginning and confirming what has already been done. We’ll also look at eliminating possible causes and suggesting alternative ones. And finally we’ll learn how to confirm the settings on someone’s computer or other device.
In the dialog, we’ll rejoin Stacey and Nick. Stacey’s a lawyer in New York who’s been having trouble uploading documents to her company’s server in the U.K. where Nick works in tech support. Nick’s been trying to help Stacey solve her problem.
Listening Questions
1. Why does Nick use the question “right?” repeatedly near the beginning of the call?
2. Why does Nick ask Stacey whether she’s made changes to her operating system?
3. Nick suggests another possible cause. What is it related to?
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