Welcome back to Skills 360 for today’s lesson on how to defend yourself and your ideas.
One of the tough things in business is that you’re not just dealing with ideas and rational decisions. You’re dealing with people. And people don’t always take a cool and logical approach to things, even if you do. They get emotional about ideas and worked up about disagreement. And you might get that way too. Passion is a good thing, but too much negative emotion is counterproductive. So how can we manage people’s emotions while continuing to defend ourselves?