Business English Pod / Search results for '35'

Search Results for: 35

BEP 45c – Socializing: Keeping a Conversation Going

Business English, Intermediate English, Socializing /

BEP 45c - English for Socializing: Keeping a Conversation Going

Welcome back to Business English Pod for today’s lesson on how to keep a conversation going while socializing at work.

Some people are natural talkers. They seem to be able to start conversations, and maintain conversations, so easily. You might think this is an ability people are born with. Either you have it or you don’t. Either you have a social personality, or you don’t. But conversation is actually a skill.

And if conversation is a skill, then you can develop it through practice. In our last lesson, we practiced starting a conversation with someone. Once you’ve got the conversation started, it sure is uncomfortable if you don’t know how to keep it going. So we need a different set of skills and language to maintain the flow of conversation.

One thing you might do in this situation is direct the conversation or change the topic. And to keep the other person engaged, you’ll want to show interest and comment on what they’re saying. That makes them feel good and want to keep the conversation going. Showing interest often means asking follow-up questions and showing empathy or personal care or attention.

In this lesson, we’re going to go back to the first dialog we heard in the previous lesson, which featured Penny and George. Penny and George work for an international company called Multi-Fresh, which is hosting a conference for its employees. We’ll hear how Penny develops her conversation with George.

Listening Questions

1. What is the word or topic that Penny uses to change the topic of conversation?
2. What experience of George’s does Penny show interest in?
3. How does Penny react when George tells her about how difficult his experience was?

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BEP 44c – Socializing: Starting a Conversation in English

Business English, Intermediate English, Socializing /

BEP 44c - English for Socializing: Starting a Conversation

Welcome back to Business English Pod for today’s lesson on how to start a conversation while socializing at work.

For many people, starting a conversation with someone can be a huge challenge. And it doesn’t get any easier when you’re doing this in another language! But it is one of the most important skills for building professional connections. A simple chat at a conference or event can lead to new opportunities, ideas, or contacts helpful for your career.

Learning to network confidently will help you feel more comfortable and prepared in professional and social situations. So what are some of the things you should think about? Well, you might start by introducing yourself, especially to someone you recognize but haven’t met in person before. You might also use questions to break the ice and start a conversation on a simple and safe topic.

Informal conversations can be tricky. For one thing, you need to know how to handle a situation where you forget someone’s name. You also need to be able to find ways to keep a conversation going and, when the situation calls for it, end it politely.

In this lesson, we’ll hear two dialogs that take place at an HR conference for an international company called Multi-Fresh. In the first dialog, we’ll hear Penny strike up a conversation with George. In the second dialog, Pat tries to strike up a conversation with George.

Listening Questions

1. What information does Penny give when she introduces herself to George?
2. What topic does Penny mention to get the conversation started?
3. What excuse does George give for finishing his conversation with Pat?

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BEP 43c – Meeting English: Managing the Discussion

Business English, English for Meetings, Intermediate English /

BEP 43c - Meeting English: Managing a Meeting

Welcome back to Business English Pod for today’s lesson on how to manage the discussion during a meeting in English.

Bad meetings can waste time and leave everyone confused. But a well-run meeting can help create new ideas, solve problems, and move a project forward. Running a great meeting is about more than just following an agenda. It means guiding the conversation effectively.

If you’re running formal meetings as a manager or team leader, this skill is essential. But even if just you’re a team member who wants to make sure your team has good discussions, it’s good to understand what’s behind running a meeting. And you never know when it might be your job to facilitate.

Good meeting management often means keeping the discussion focused and inviting different viewpoints or opinions. It also means widening the discussion, moving to a new agenda item, and checking for agreement.

In this lesson, we’ll rejoin a meeting about budget cuts at an international shipping company. Martin, the General Manager, is facilitating the meeting. We’ll also hear Sandra, Sam, and David, three employees in the meeting.

Listening Questions

1. How does Martin respond to Sam’s comment about pizza?
2. What does Martin say once they have finished talking about the outsourcing issue?
3. At the end of the conversation, what question does Martin ask everyone if they agree on?

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925 English Lesson 35 – Answering the Phone

YouTube video

In this 925 English lesson, we’re going to learn some expressions for answering the phone in English.

Using the telephone is an important part of business. But the way we communicate is a little different from in-person conversations. We have some special expressions we use to answer the phone, ask for clarification, and get a callback.

At the start of a phone call, it’s a good idea to make sure the other person knows who you are. You can identify yourself in a few different ways. Besides saying “my name is,” we often use the expression “this is” before our name. But don’t try to use this expression in person. I only say “this is Tim” when I’m talking on the phone.

925 English is a new series of English videos for beginners (CEFR level A2). With 925 English you can learn business English expressions for work.

Lesson Content: PDF Transcript | Lesson Module | Quiz | Video

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In addition to the above lesson, your free trial will give you access to the lesson materials for the lessons listed below.

BEP 359 – Video Conference Meetings

Business English BEP 359 - Virtual Teams 1: Video Conference Meetings

Welcome back to Business English Pod for this lesson on English for video conference meetings.

The business world has seen an explosion in video conferencing in English. With tools like Zoom and Microsoft Teams, more and more people are working from home. And more and more meetings are happening virtually instead of in-person. Staff meetings, client meetings, project meetings, even social functions are happening online.

This shift in how we work in virtual teams brings many new challenges. And if you’re leading a team, or managing a group, or facilitating a meeting, you need a new set of skills in addition to the ones you already have. You have to manage the group in different ways, and manage the technology effectively.

This all begins with establishing ground rules at the start of a meeting. You’ll also want to provide clear advice on how to use different meeting software. And you might also have to interrupt the meeting to deal with sound or video problems.

Interacting in virtual meetings feels different. It doesn’t flow the same as a face-to-face meeting, so you might find yourself asking people to take turns, or trying to facilitate open discussion.

In today’s dialog, we’ll listen to a weekly check-in meeting at a business consulting firm. The meeting is being led by Heather, a skilled and experienced manager. We’ll also hear Dave, Cathy, and Adam, three members of her team. During the check-in, Heather has to juggle the technology and the people.

Lesson Content: PDF Transcript | Quizzes | PhraseCast | Lesson Module

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In addition to the above lesson, your free trial will give you access to the lesson materials for the lessons listed below.

BEP 35c – English Meetings: Clarifying What Was Meant

Business English, English for Meetings, ESL Podcast, Functions /

BEP 35c LESSON - English Meetings: Clarifying Meaning

Welcome back to Business English Pod for today’s lesson on clarifying in English meetings. Previously we looked at how to clarify what was said when you didn’t hear properly. Today we’re going to look at how to clarify what someone means in order to avoid misunderstandings.

Life would be simple if everyone said what they meant clearly and directly. But that’s not the way things work. People often speak indirectly or use words that are a bit confusing. For this reason, we often need to clarify what people mean.

There are several ways to do this. You can tell someone you don’t understand. Or you might confirm an idea or restate what someone says if you think you might understand. And it may take some time to work out the general meaning or the meaning of a specific word.

Today we’ll listen to a meeting between Michael, Rachel, and Ryan. Michael is leading the meeting and talking about the disappointing launch of a new product. During the conversation, it’s not always clear what people mean. For this reason, they use several different expressions for clarifying what was meant.

Listening Questions

1. What expression does Michael use about the “numbers” that Ryan tries to clarify?
2. What does Ryan ask about that Michael wants to clarify?
3. What word does Michael use that Rachel asks about near the end of the conversation?

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925 English Lesson 36 – Ending a Phone Call

925 English, A2, Business English, English Video, Telephone English /
YouTube video

In today’s 925 English video lesson, we’re going to learn how to end a phone call in English.

Last time, we looked at lots of useful expressions for answering the phone and starting a call. But what about ending a call? If you’ve finished your conversation, what can you say to end the call politely?

Well for starters, one thing you want to avoid is just suddenly saying goodbye. To end a business call professionally, there are three simple steps to follow. First you signal that you want to end, secondly, you review your action points, and finally you say goodbye.

925 English is a new series of English video lessons for beginners (CEFR level A2). With 925 English you can learn business English expressions and phrases for work.

Members: PDF Transcript | Lesson Module | Quiz | Video

Download: Podcast MP3

925 English Lesson 35 – Answering the Phone

925 English, A2, Business English, English Video, Telephone English /
YouTube video

In today’s 925 English video lesson, we’re going to learn some expressions for answering the phone in English.

Using the telephone is an important part of business. But the way we communicate is a little different from in-person conversations. We have some special expressions we use to answer the phone, ask for clarification, and get a callback.

At the start of a phone call, it’s a good idea to make sure the other person knows who you are. You can identify yourself in a few different ways. Besides saying “my name is,” we often use the expression “this is” before our name. But don’t try to use this expression in person. I only say “this is Tim” when I’m talking on the phone.

925 English is a new series of English videos for beginners (CEFR level A2). With 925 English you can learn business English expressions for work.

Members: PDF Transcript | Lesson Module | Quiz | Video

Download: Podcast MP3

Business English News 45 – The 5G Revolution

Business English, Business English Vocabulary, Business News, IT English and Tech /

Business English News 45 - 5G Mobile Communications Revolution

In this Business English News lesson we look at vocabulary related to technology and mobile communications.

There’s a lot of buzz around 5G technology these days. And it’s not just tech giants like Samsung, Ericsson and Huawei that are getting excited. Everyone from consumers to governments are paying attention. And with the excitement comes no small amount of controversy. But what’s all the hype about? And for starters, what exactly is 5G? Technology website Inventiva explains:

Put simply, 5G is an innovative mobile technology, which is expected to impact all aspects of our lives, including our homes, entertainment, work, and travel. In part, this is because it enables download speeds 10 to 20 times faster than the 4G networks of today. But it’s also much more responsive than the current networks, and allows many more devices to be connected to the internet. In short, it radically improves network bandwidth. With such speed and capacity, 5G is expected to transform everything around us.

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BEP 361 – Video Conferences 3: Conference Call with Clients

Business English, English for Meetings, Management English, Video Conferences /

BEP 361 - Business English Video Conference Meetings 3

Welcome back to Business English Pod for today’s lesson on English for video conference meetings with clients.

In the past, meeting with clients often meant you had to travel. That might mean across town, or it might mean across the country or overseas. But with modern video conferencing tools, you can now meet with your clients without ever leaving your office.

But running a virtual meeting in English doesn’t look exactly the same as an in-person meeting. While you use a lot of the same skills, those skills will sound a bit different in action. And there are some new skills you’ll need to develop, as you have to manage not only a group of people, but also the technology.

At the start of a meeting, you’ll probably get things going with a semi-formal welcome, before giving a rough outline for the meeting. At some point, you’ll have to ask for people’s patience while you take care of a technical issue, like sharing your screen or admitting new people to the meeting room.

One big difference between in-person and virtual meetings is how you deal with questions. Yes, you’ll have to call on people that you can see have a question, but you may also need to deal with questions or comments that come through the chat function.

In today’s dialog, we’ll listen to a meeting being run by Adam and Cathy, two business consultants. They’re talking with a group of managers, including Sophie and Fareed, at Healthwise, a chain of health food stores that is trying to improve their online sales. You will hear Adam and Cathy demonstrate the skills you need to run a client meeting by video conference.

Listening Questions

1. What is the rough outline for the meeting that Adam provides?
2. Adam asks for his clients’ patience while he deals with what technical matter?
3. How does Adam know that Sophie has a question?

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