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BEP 136 – Meetings: Making a Progress Report

A2, Business English, English for Meetings, ESL Podcast, Intermediate English, Project Management /

In this Business English Pod episode we’re going to look at making a project progress report during a meeting.

All managers need written progress reports from their staff, but it is often necessary to make a verbal progress report during a meeting. A verbal report can be thought of as a combination of a presentation and a question and answer session.

When making a progress report, you’ll need to start with the overall status of the project, and then go on to explain how much of the work has been completed, at what stage the work is now, what remains to be done and, of course, what problems might have arisen. Because the format is “live”, people may interrupt to ask questions or make comments and you should be sure of your facts when you go into the meeting.

We’ll be listening to Angela, who works in the Operations department of her company. Blaine & Co. They plan to move to a new head office and the renovation, or preparation, of their space is currently underway. Angela has visited the new office and spoken with the key people on-site. As the dialog starts, she is called upon to give a verbal report on the progress of the renovation.

Listening Questions

1) What did Angela do to prepare for this meeting?
2) Will Blaine & Co. be able to move as planned?
3) Where will Blaine & Co. get money to cover the extra costs?

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BEP 135 – Travel English: Airport Security

Business English, ESL Podcast, Intermediate English, Travel /

In this Business English Pod lesson on business travel, we’ll be looking at how to deal with security checks.

In recent years getting through the security check at the airport has become a chore. In some cities, the whole process can take fifteen to twenty minutes or more. This includes standing in line, sending your bags through the X-ray machine, and walking through a metal detector, which “detects” or finds any metal you might have hidden on your body. Most security checks thus require passengers to take metal items out of their pockets and put them on a tray – or flat container – to send through the X-ray machine. Some countries – notably the United States – may even insist that passengers remove their coats and shoes.

And of course it’s not just airports that have high security – more and more tourist attractions are “beefing up” or increasing their security too. So negotiating security checks is a good skill to practice.

In this episode, Honesto and Alan are on their way home. They arrive at the airport late, so they are anxious about missing their flight. When the dialog begins, they have checked in to get their boarding passes. Now they need to go through security.

Listening Questions

1. At the beginning of the dialog, what does the security officer ask passengers to do?
2. What problem does security find with Alan’s baggage?
3. Alan has to leave an item behind at the security check. What is it?

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BEP 134 – Travel English: Getting Online at the Coffee Shop

Business English, ESL Podcast, Intermediate English, Travel /

For many people, visiting a café or coffee shop is a normal part of business travel, if not everyday life. Not only are coffee shops a good place to get a cup of espresso, they are also a great location to have a quick meeting with a customer, take a short break, and – most importantly for the business traveler – get online to check your email. Many cafés are now equipped with WiFi, or wireless internet. So while you sip on your latte or your mocha, you can surf the web and keep connected.

But despite people’s attempts to make WiFi services user-friendly, or easy to use, they are sometimes difficult to connect to. So in this lesson, we’ll not only look at ordering coffee, we’ll also practice troubleshooting an internet connection.

For today’s lesson, we’ll be rejoining our friend Honesto as he stops by a coffee shop at the airport. We’ll hear to Honesto ordering a drink and attempting to connect to the café’s WiFi. As you listen, try to answer the following questions.

Listening Questions

1) What kind of drink does Honesto order?
2) What “deal” does the coffee shop offer Honesto?
3) Why can’t he get online?

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BEP 128 – Telephoning: Handling Sales Calls

Business English, ESL Podcast, Intermediate English, Sales English, Telephone English /

We’ve looked before at how to set up an appointment on the phone with someone you already know (BEP 119), but what about if you haven’t met the person or established a relationship with them yet? In today’s Business English Podcast, we’ll be looking at how to make contact with a prospective client and, on the opposite end of the line, we’ll examine language you can use to politely decline a request for information or a meeting.

We’ve already met Mario from Viva Fashions in previous episodes. Now Mario wants to meet with the head buyer for a chain of American stores owned by DeBourg Brands but, at this point, he doesn’t even know the buyer’s name. Mario is going to “cold call” the company and see if he can reach the buyer. First, he needs a name, and then he needs to try to speak to the buyer to make an appointment.

Listening Questions – First Call:
1) What techniques does Mario use to get information from Joan?
2) Why do you think Joan agrees to help Mario?

Listening Questions – Second Call:
1) Why does Mario keep saying “thank you” instead of “please” after making a request?
2) What language does Mario use when stating the reason for his call, and why?
3) Throughout the conversation, Mario uses informal language to minimize his request. Can you spot a few examples?

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BEP 127 – English Meetings: Discussing a Problem (2)

Business English, English for Meetings, ESL Podcast, Intermediate English /

This second part of a two-part Business English Podcast series on running and participating in a problem-solving meeting.

In the first part of this meeting (see BEP 126), the team spent time answering the question: “What is the problem?” In today’s episode, we’re going to focus on how to brainstorm solutions to a problem through discussion, how to evaluate and eliminate suggestions and then agree a plan of action.

Kathryn, the head of Human Resources at a medium-sized company, is meeting with department heads to discuss a problem they are having with low staff morale. The team has identified the root cause of the problem as the separation of staff across 3 different office locations.

Kathryn wants everyone to critique the ideas that the group has brought forward, in order to eliminate impractical suggestions. We’ll see how she confirms the best solution and how her team suggests points for action. As the dialog starts, Kathryn closes the brainstorming session and sums up the input that has been received.

Listening Questions

1) How many ideas does the group come up with for solving the staff morale problem?
2) Which idea does the group agree is the best one to try?
3) Name one of the action points suggested near the end of the meeting.

*** This lesson is part of our Business English eBook for meetings: Meeting Essentials. Premium members click here to download the complete eBook.

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