BEP 38 – Describing a Procedure in English

In this Business English Podcast lesson we look at how to explain or describe a procedure. We’ll also look at some common computer vocabulary.

In our jobs, we often have to tell people about procedures and processes – explaining how to do something. This can be more formal – for example giving government visitors a demonstration of a production line – or informal – for example showing a colleague how to use the photocopier.

Today’s dialogue is a common situation where describing a procedure is useful – giving someone help. It takes place at Elektra, a fashion design company. You’ll hear Sandy, an accountant, call Felipe, who works in the IT department. Sandy is having a problem with her computer and Felipe describes to her the procedure for fixing it.

Members: PDF Transcript

Download: Podcast MP3

BEP 35 – Meetings: Clarifying Meaning in English

In BEP 34, we talked about clarifying what was said , for example, “What did you just say? I didn’t catch that.”

In today’s Business English Pod lesson, we’ll look at clarifying what was meant, for example, “What do you mean by that?” or “What I’m trying to say is…” Clarifying the meaning is an important part of all communication because it helps us avoid misunderstanding.

*** This lesson is part of our Business English eBook for meetings: Meeting Essentials. Premium members click here to download the complete eBook.

Members: PDF Transcript | Quizzes | PhraseCast | Lesson Module

Download: Podcast MP3

BEP 34 – Meetings: Clarifying What Was Said

This is the first in a two-part Business English Podcast series on clarifying. To clarify means to make clear.

Today we’ll look at phrases and skills for clarifying what was said. For example, “I didn’t quite catch that. Could you say that again?” This is useful when you don’t hear clearly or when someone speaks too fast. Then, in the second podcast (BEP 35), we’ll be looking at language for clarifying what was meant, for instance “What exactly do you mean by that?”

The listening today is from a shipping company. You’ll hear Wim Zeldenhuis and Andre De Vries in Rotterdam call their American colleague Benny McClenahan in Boston.

*** This lesson is part of our Business English eBook for meetings: Meeting Essentials. Premium members click here to download the complete eBook.

Members: PDF Transcript | Online Practice | PhraseCast | Lesson Module

Download: Podcast MP3

BEP 31 – Meetings: Accepting and Rejecting Suggestions

A new updated version of this lesson is available here.

This Business English lesson is the second part of a two-part series on making, rejecting and accepting suggestions in English. In the first episode, we looked at how to make suggestions. In this episode, we’ll cover appropriate ways to reject and accept suggestions in English. Accept means to agree to a suggestion and reject means to disagree.

As you’ll remember, the listening takes place at a sports shoe company called Stratos. You’ll be listening to Karen, a marketing manager, meet with three members of her team, Charles, Sven and Miguel. They are choosing a celebrity spokesperson for a new product.

*** This lesson is part of our Business English eBook for meetings: Meeting Essentials. Premium members click here to download the complete eBook.

Members: PDF Transcript | Quizzes | PhraseCast | Lesson Module

Download: Podcast MP3

BEP 30 – Meetings: Making Suggestions in English

A new updated version of this lesson is available here.

Today’s intermediate Business English lesson is part of a two-part series on making, rejecting and accepting suggestions in English. In this lesson, we’re focused on the language used to introduce your ideas and make suggestions.

The dialog takes place at a sports shoe company called Stratos. You’ll be listening to Karen, a marketing manager, meet with three members of her team, Charles, Sven and Miguel. They are choosing a celebrity spokesperson for a new product. Celebrity means a famous person and spokesperson is someone who gets paid to be in an advertisement for a product.

*** This lesson is part of our Business English eBook for meetings: Meeting Essentials. Premium members click here to download the complete eBook.

Members: PDF Transcript | Online Practice | PhraseCast | Lesson Module

Download: Podcast MP3

Here’s a preview of this lesson in video format from our Business English Kickstart course:

YouTube video