The listening starts where we left off last time. Nick, the new European sales director at Harper-Tolland Steel, is answering questions after his English presentation.
Nick has proposed to retrain key sales staff at Harper-Tolland in order to boost sales after a disappointing new product launch. Where we left off, Cindy, the regional sales manager for Germany, is asking Nick how they will measure the success of the new training program.
As you listen, pay attention to how Nick and Nick’s boss, Max, deal with questions and manage the Q&A session.