A new version of this lesson is available here: BEP 22c – Telephone English: Making Enquiries
In this Business English Podcast lesson we continue our series on making telephone calls in English by looking at how to deal with technical problems and clarify information using alternative choice questions. This questioning technique is useful when you need to clarify important information or reach a decision.
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So far You are meeting the needs with some really good listenings and study notes.
A little question could we have study notes for BEP 22 AND 23
Here is the links for BEP 22 and 23 study notes. :)
http://www.businessenglishpod.com/learningcenter2/2006/11/13/bep-22-transcript-telephoning-handling-enquiries-and-technical-problems/
http://www.businessenglishpod.com/learningcenter2/2006/11/29/bep-23-telephoning-handling-a-difficult-customer/
I am from Burundi and also now teach English. These lessons have been a great help to me.
Thanks :(. Amber.
What does George say after “the radios are to be shipped you in one shipment after all”¦.”? I tried to catch that over and over again, but I couldn’t. Thank you.
Aki, he says “after all of them are built.” Best of Luck !!!
thank you!
this is an amazing website! i love it!
This is awe-fully awesome!
I need to know what he says between 3:32 and 3:33.
I mean, right after he says, “Ok, right. X as in X-ray, V as in Victor, 9582