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Skills 360 – Telephone English Tips (Part 1)

Business English, Business Skills 360, Customer Service, Telephone English /

Welcome back to the Skills 360 podcast.

Today, we’re going to take a look at an activity we do every day: talking on the telephone. We’ll look at how to start the call off on the right note by using a positive attitude, smiling over the phone, being polite, and speaking clearly.

Discussion Questions

1. How do you usually answer the telephone at work?
2. What do you think a good telephone attitude involves?
3. What do you think it is okay to speak informally on the telephone?

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VV 25 – IT Vocabulary: Internet Technology (2)

Business English, Business English Vocabulary, English Video, IT and Tech /
YouTube video

This business English video vocabulary lesson is the second of our two-part series on Business English vocabulary related to Internet technologies. In our last episode, we looked at the basic tools and concepts behind Web 2.0. In this lesson, we’ll focus on the programming of websites and web-based applications.

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Skills 360 – Selling your Ideas (Part 2)

Business English, Business Skills 360, Communication, Persuasion /

Welcome back to the Business Skills 360 podcast. In this lesson, we’ll look at some more tips and techniques for selling your ideas.

Now, you know your ideas are good, but how do others? You need to make them think or even just feel that they are good. Last week, we looked at some techniques you can use. In this show, we’ll look at attitudes that you can adopt. This isn’t exactly about what you say, it’s about how you say it and the feelings or impressions your delivery creates.

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Skills 360 – Selling your Ideas (Part 1)

Business English, Business Skills 360, Communication, Persuasion /

Welcome back to the Business Skills 360 podcast. In this lesson, we’re going to take a look at how to ”˜sell’ your ideas and be persuasive.

You may be full of great ideas, but exactly how do you get people to buy into them? How do you get people on board with your brilliant plans? Well, today I want to share a few tools and techniques that will help you do just that.

These tools and techniques have two important effects: they build connections and they build credibility. The connections can be between you and your listeners, but they can also be between your listeners and your idea. Those connections will generate buy-in. And that credibility can be your credibility and your idea’s credibility. You, and your idea, have to be believable and trustworthy.

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Download: Podcast MP3