БЭП 23 – Телефонирование: Handling a Difficult Customer

A new version of this lesson is available here: BEP 23c – Telephone English: Getting Action

In a recent Business English Podcast (БЭП 22), we looked at how to deal with technical problems when speaking on the telephone in English. Сегодня, we’re going to talk how to deal with problems with the caller, which are of course much harder to handle! But, with the proper language and phrases, you can show the caller that you want to help, and reassure them that you can help solve the problem.

We are also pleased to announce that our new feed is now available in iTunes. Please click on the link below to update your subscription:
https://podcasts.apple.com/podcast/business-english-pod-learn/id206603090

Premium Members: Study Notes PDF

Download: Podcast MP3

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