Advanced English lessons by Business English Pod

BEP 337 – Teleconference English: Running Online Meetings

Advanced, Business English, English for Meetings, Teleconference English / March 2, 2019

Welcome back to Business English Pod for today’s lesson on teleconferences and running online meetings and conference calls in English.

With today’s technology, people don’t have to be in the same room to have a meeting. We can connect with people around the world by phone or video chat apps like Skype. Amazing, isn’t it? Until it suddenly isn’t amazing, because people don’t know who’s saying what, others are having technical difficulties, and people are leaving and joining the meeting without anyone knowing.

A good conference call requires a good facilitator. Someone to make sure everyone knows who’s in the meeting and gives everyone the chance to speak. That means facilitating introductions at the start of the meeting and encouraging quiet people to share their ideas. After all, it’s pretty easy to hide or be ignored during an online meeting.

Sometimes there are technical problems that can get the meeting off track. At those times, it’s best to ask someone else to try to solve the problem so you can continue running the meeting. And just like any meeting, the facilitator should be encouraging input from everyone, including those who join late. It’s your job to integrate those latecomers into the meeting so they can participate too.

In today’s dialog, we’ll hear an English teleconference led by Gabi. People from across the U.S. are joining the call to plan their company’s upcoming sales conference.

Listening Questions

1. What does Gabi ask people to include in their short self-introduction?
2. What problem does Gabi ask someone to help solve?
3. What does Gabi do when someone joins the meeting late?

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BEP 301 – External Meetings in English (Part 2)

Advanced, Business English, English for Meetings / March 11, 2017

Welcome back to Business English Pod for today’s lesson on communicating effectively in an external meeting in English.

Everyone talks about the importance of good communication skills in business. And one situation that clearly demonstrates this importance is external meetings. An external meeting is one where you meet with people or groups outside your own company. That might mean another firm or organization that you’re collaborating with. Or it might mean the government or other regulatory agencies.

In external meetings, there’s a lot of push and pull. Everyone at the table might have a different agenda, or different goals. And these goals might be in competition. If I get more of what I want, it might mean you get less of what you want.

Being successful in external meetings might involve steering the topic of conversation. To do that, you need good ways of introducing new topics or issues. And when others steer the conversation, you might not like where it goes. For that reason, you might have to stall if you need more time to respond or if you don’t want to commit to something. You might also want to avoid answering a question altogether.

So if everyone’s trying to steer the conversation, how does anything get done in an external meeting? Well, in some cases you just have to be insistent. I mean, you have to say “listen, this is the way it has to be.” Coming to agreement might also require you to give in to pressure, since you can’t always get everything you want. So you might need some good ways to back off a position or opinion that you were arguing for.

In today’s dialog, we’ll rejoin a conversation about the development of a new shopping mall. We’ll hear Nicky, the project manager, and Jennifer and Carlos, the architect and engineer who are working for the developer. They are meeting with Frank, who represents the local government. In this situation, there’s a lot of push and pull between the developer’s side and the city government side.

Listening Questions

1. What issue does Jennifer interject with before the group discusses timelines?
2. What does Frank say to avoid answering Jennifer’s question about parking spaces?
3. When Frank backs off his previous stance, what does he say to show hesitation or reluctance?

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BEP 300 – External Meetings in English (Part 1)

Advanced, Business English, English for Meetings, Popular Lessons / March 4, 2017

Welcome back to Business English Pod for today’s lesson on taking part in an external meeting in English.

When you think of business English meetings, you might immediately think of staff meetings, project meetings, or other internal meetings with people in your company. But in business we often have to work with outside companies or organizations so we have to deal with external meetings as well.

External meetings in English can be quite tricky situations. Because everyone might have different goals and opinions, you need to be very diplomatic. You want to be careful not to promise too much while trying to get others to commit. In this way, external meetings are a lot like negotiations, where you try to make an agreement that is in your favor.

In this back and forth of negotiation, you have to convince other people of your position. And when they attempt to convince you of something, you have to respond skillfully. That could mean remaining non-committal, when you don’t want to give a clear yes or no answer. It might also mean saying that you don’t have the power or responsibility to make a decision.

But if everyone remains non-committal and says they can’t make decisions, how can people come to an agreement? Well, sometimes you need to introduce creative solutions or ideas. But even when someone presents a good idea, you shouldn’t always just agree right away. Like I said, this is sort of like a negotiation. So you might want to express doubts about an idea, rather than just accepting it immediately.

In today’s dialog, we’ll hear a meeting between several people discussing the construction of a strip, or small shopping, mall. Jennifer is the architect on the new development, and Carlos is a consulting engineer. They need to come to agreement with Frank, who represents the local government. The meeting is chaired by Nicky, the project manager.

Listening Questions

1. Why does Jennifer think the city should give the developer a break on the number of turn lanes?
2. Who does Frank say insists on having two turn lanes?
3. What solution does Carlos suggest?

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BEP 291 – English Interview Skills 3: Goals and Expectations

Advanced, Business English, Job Interview in English / July 9, 2016

Welcome back to Business English Pod for today’s lesson on talking about your goals and expectations in a job interview.

In a job interview in English, you’ll surely have to answer questions about your experience and your background. And you’ll be trying to convince the interviewers that you’re the person they are looking for. But what are you looking for? And how does the job you’re applying for fit into your plans?

Your goals and expectations matter. Interviewers want to know that you’re the right fit for each other. So you should be prepared to talk about your plans and what you’re looking for. You should also be ready to talk about the industry, and about the company you’re hoping to work for.

Today we’ll learn some of the techniques and language you can use to talk about your goals and expectations in an English job interview. We’ll look at how to answer a question about career goals, and to answer a negative question. We’ll also cover how to show knowledge about the industry and ask good questions about the company. And finally, we’ll look at how to give salary expectations and talk about your intangible priorities, which means what you’re looking for besides money and benefits.

In the dialog, we’ll rejoin Ryan, who’s interviewing for a job at a software company. He’s being interviewed by Sandra and Victor, who want to know about Ryan’s goals and expectations.

Listening Questions

1. What is Ryan’s career goal?
2. What question does Ryan ask about the company?
3. What are Ryan’s salary expectations?

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BEP 290 – English Interview Skills 2: Handling Difficult Questions

Advanced, Business English, Job Interview in English / July 2, 2016

Hello and welcome back to Business English Pod. My name’s Edwin, and I’ll be your host for today’s lesson on dealing with difficult questions in a job interview.

In an English interview, even simple questions about your experience and background can be difficult to answer well. Even though you’ve done your preparation, you might feel nervous or uncomfortable. And then, to make it even more challenging, the interviewer asks you a difficult question.

Sure, everyone expects the question about a personal weakness. That’s one that you need to have a good answer for. But you might also get a range of other difficult questions that you can’t prepare for. And so you need to think on your feet and give the best answer you can.

Today we’ll look at some of the techniques and language for interview English you can use when faced with these difficult questions. We’ll learn how to answer hypothetical questions and leading questions. We’ll also cover softening language for talking about a weakness and stalling for time with a difficult question. And finally, we’ll look at how to explain how you’re different from other candidates and how to connect an idea back to an earlier idea.

In the dialog, we’ll rejoin Ryan, Sandra, and Victor. Ryan is interviewing for a job at a software company, while Sandra and Victor are giving him some difficult questions to deal with.

Listening Questions

1. How does Ryan answer the question about what he “would” do in a certain situation?
2. How does Ryan describe his weakness?
3. What does Ryan think makes him different from other people?

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