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BEP 22c – 电话英语: 查询

A2, 商务英语, 中级英语, 热门课程, 电话英语 / 四月 24, 2016

Welcome back to Business English Pod for today’s lesson on how to make an enquiry on the 英文电话. Making an enquiry means that you want to ask a question, or questions, to get information.

Getting information over the telephone in English can be challenging! You need to be very clear about what you need, and sometimes you need to ask the other person for clarification when you can’t hear or don’t understand. If information isn’t correct, or if it’s misunderstood, there could be big trouble. So it’s important that you learn good ways of making telephone enquiries.

What do you actually do when you make an enquiry? 出色地, 开始, you will want to ask for information. That could simply mean telling the other person what you want to know more about. Sometimes you might also use an alternative choice question, 喜欢 “is it A or is it B?” Giving limited options like that can help make things clear.

现在, what if you can’t hear the other person correctly? 出色地, you might have to use an expression like “sorry, what did you say?” to get the other person to repeat himself. And sometimes a word or abbreviation might not be clear and you might have to spell it out, letter by letter. All of these are ways of making sure your enquiry and the information is clear.

在今天的对话中, we’ll hear George, who works for a company called Airtronics. George’s company is writing a proposal to make radios for an aircraft company called Cyclops. George is talking to Simon at Cyclops Aircraft to get some information he needs for his proposal. The telephone connection isn’t always clear, which creates some difficulty in the call.

听力问题

1. George asks Simon about “shipping,” or delivering the radios. What are the two choices George gives Simon about shipping?
2. At one point, George can’t hear what Simon says. How does George ask Simon to repeat himself?
3. Simon uses two words to make it clear to George that he means “XV.” What are the two words?

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BEP 21 乙 – 电话英语: 接受并留下信息

A2, 商务英语, 客户服务, 电话英语 / 一月 17, 2016

欢迎回到Business English Pod，以了解有关如何在广告语言上留言的信息。英文电话.

您可能曾经遇到过这种情况: 有人打电话给您的办公室，想和不在那儿的人聊天. 所以你会怎么做? 你留言, 当然. 但是你如何传达信息?

出色地, 首先询问呼叫者是否真的要留言. 然后，您将获得一些信息, 像那个人想和谁说话以及他们想谈论什么. 也, 不要忘记获取呼叫者的电话号码，以便对方可以给他们回电. 最好与来电者联系，以确认您的信息正确无误, 因为错误的消息可能会导致大问题.

但是，如果您是来电者并想留言，该怎么办? 出色地, 您可以简单地问是否可以做到这一点. 然后，您将提供所有重要的详细信息, 就像你想和谁说话, 您想跟他们谈什么, 和你的电话号码. 这些是我们今天将要学习和接受的信息的技巧和语言.

在对话框中, 我们将重新加入克莱尔和内森之间的对话. 在上一课中, 我们听到克莱尔在一家名为Airtronics的公司接电话. 内森（Nathan）是呼叫者. 他为独眼巨人飞机公司（Cyclops Aircraft）工作，并打电话与一个叫乔治·克莱恩（George Kline）的人谈话. 但是乔治不在, 所以克莱尔必须要给他留言.

听力问题

1. 内森（Nathan）为什么要与乔治·克莱恩（George Kline）联系?
2. 克莱尔向内森重复了消息的哪一部分?
3. 通话即将结束, 克莱尔说她会立即尝试做什么?

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BEP 21 A – 用英语接听电话

A2, 商务英语, 客户服务, 电话英语 / 一月 10, 2016

Welcome back to Business English Pod for today’s lesson on how to start a 用英语打电话.

On the telephone, you can’t use your smile or body language to communicate feelings or ideas. You’ve only got your voice! So it’s really important that you know what to say and how to say it at each step of the call. This is especially true of the start of the call. Whether you’re the caller or the receiver, you need to cover the basic information right away so you can move on and deal with the matter at hand.

所以, what are those basic things you need to cover at the start of a call? 出色地, that’s what we’ll learn about in this lesson. If you’re the receiver, you’re going to have to answer the call with a greeting and something to identify yourself and company. 在一个非常简单的层面上, that might sound like “Good morning. This is Jane at City Contractors.” If you’re the caller, you’re also going to have to identify yourself before you ask to speak to someone. Once you’ve identified yourself, 接下来发生什么? 出色地, as the receiver, next you will want to connect the caller with the right person. But before you do that, or before you take a message if the person is not available, you want to find out why the person is calling. So you’ll ask about the purpose of the call.

在今天的对话中, we will learn how the call works from both sides. We’ll hear Claire, who works at a company called Airtronics. She’s answering the call. We’ll also hear Nathan, the caller, who works for Cyclops aircraft. Nathan is calling to talk to someone named George Kline in the contracts department.

听力问题

1. What are the different parts of Claire’s first statement when she answers the phone?
2. How does Nathan ask to speak to George Kline?
3. How does Claire ask about the purpose of the call?

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商务英语课程 – BEP 69A: 用英语接听电话

商务英语, 功能, 电话英语 / 十二月 13, 2015

This is a free preview of a video lesson from our Business English Kickstart Course.

这个商务英语课着眼于回答的语言英文电话. 通过电话交谈已成为商务英语中极为重要的部分. 您需要能够以专业的方式接听电话，并仅凭自己的声音就能为自己和公司树立良好形象.

这商务英语入门课程涵盖 3 会议主要商务英语技能, 演示和电话交谈 20 适合中级英语讲者的课程. The course is available on the Udemy platform which provides desktop and mobile access for Android and iOS devices.

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BEP 15c – 打电话: 寻求帮助

A2, 商务英语, 电话英语 / 七月 26, 2015

Welcome back to Business English Pod for today’s lesson on how to ask for help on the 英文电话.

Asking someone for help with a problem is hard enough to begin with. But on the telephone it can be even more difficult! You can’t see the other person and how they are reacting, and they can’t see you. You can’t rely on a smile and friendly body language. So how can you get the help you need?

出色地, don’t worry. In this lesson we’ll look at some simple steps to making an effective call. If we’re talking to someone we know, it might start with a bit of friendly small talk about things like sports or the weather. That helps makes people feel relaxed and positive, which is important if you want to talk about a problem. After you’ve created a relaxed atmosphere, you can introduce the problem. You don’t want to just blurt out “I have a problem, please help me.” You need to do it gently, or carefully. At this point, the other person may ask some questions to clarify the situation. If they’re going to help you, they’ll need a clear idea of what you need.

下一个, you can suggest a solution or explain how the other person can help. 再次, you don’t want to just tell the person directly what they should do. You need to be friendly and polite so that the other person actually wants to help you. And hopefully the result of all this is that you have some agreement about what will happen next and who will do what. It’s a great idea to summarize this agreement near the end of the call just so both of you are perfectly clear. 所以, that sounds like a pretty good way to ask for help, doesn’t it?

We’ll hear all of these steps in today’s dialog between Eric and Brenda. Brenda works for a manufacturing company that buys parts from Eric’s company. She is calling because there is an important part that hasn’t been delivered. But Brenda doesn’t just want to complain about her problem. She needs to get Eric to agree to help her.

听力问题

1. After introducing themselves, what do Eric and Brenda talk about first?
2. What solution does Brenda suggest for her problem?
3. What does Eric say he will do for Brenda to help solve her problem?

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商务英语课程 – Kickstart your Business English

可能 15, 2015

Are you ready to kickstart your Business English? Do you need to use English in meetings, presentations or on the telephone? Do you want to communicate in English like a pro and get ahead in your career? Then check out our new Business English course: 商务英语入门课程

Course Features

20 lessons on meetings, 演示文稿 & 打电话
超过 5 hours of video lessons
Downloadable PDF & MP3 for each lesson
Progress quiz for each lesson
Course completion certificate
Mobile access using the Udemy app for Android & 的iOS
Includes lifetime access to the course & 课程
Suitable for intermediate English learners (CEF B1-B2)

The Business English Kickstart course focuses on language and speaking techniques that you can put to use right away. You’ll improve your skills and confidence in three key areas: 会议, 演示文稿, and telephoning.

The course builds from the basics up to the more advanced skills and language you need in real-life business situations. And it’s about more than just vocabulary. You’ll learn the phrases, structures, techniques, and special expressions that will take your English ability to the next level.

Each lesson starts off with a realistic dialog. 下一个, 我们会逐步解释对话中的内容，并揭示母语人士所使用的语言和技术. 在每堂课的最后，您将有机会自己练习语言和技术. 我们有很多很棒的话题, 许多不同的口音, and lots of real-life business situations to help keep you motivated and learning throughout the course.

What’s the end result? You’ll understand the language we use in business and why we use it.

Business English Pod has helped thousands of learners succeed since 2006. You too can benefit from our years of experience, learning to face common business situations with confidence and skill. So whether you need English for meetings, 电话会议, 演示文稿, or phone calls, look no further.

Listen, learn and practice. Enroll now and build better English skills for work and business.

移动电话英语

公告, 移动学习, 电话英语 / 四月 2, 2015

We’re pleased to announce our new mobile iOS app 打电话英语 现在已在Apple App Store中发布: 下载

商务英语播客带给您电话英语 – 一个行动eCourse应用程式包含优质的商务英语课程，可帮助您在下一次通话时锻炼英语技能.

学习打电话英语:

> 在真实的商业环境中聆听和学习商务英语.
> 通过清晰的解释和示例来提高您的语言和词汇技能.
> 练习日常工作场所中使用的商务英语.
> 边听边学习成绩单 – 使用成绩单中的时间码轻松同步到音频.
> 通过完成进度测验来测试您对课程的了解.
> 下载并保存MP3和课程以供离线收听和学习.
> 随时随地访问您的商务英语课程, 任何时候.

BEP 261 – 打电话投诉 2

商务英语, 客户服务, 电话英语 / 十一月 16, 2014

欢迎回到Business English Pod，今天的课程是关于抱怨和取得成果的课程电话.

很少有人真正喜欢抱怨, 但是有时候你只需要. 有句老话说：“吱吱作响的车轮会沾上油脂,” which means that if you don’t complain, 您实际上不会解决任何问题. 因此，如果您为某项产品或服务付费而又不满意, 通常最好让公司知道.

我们可以通过电子邮件投诉, 但是电子邮件并不总是那么强大. 我们需要用声音传达我们的想法, 情绪, 和认真. 我们可以亲自投诉, 但这并不总是可能的. 所以在很多情况下, 我们需要通过电话投诉. 但这不是一件容易的事, 因此，今天我们将介绍一些可用于通过电话获得结果的技术. 在本课中, 我们将拒绝提出建议的解决方案, 构成威胁, 并要求担保. 我们还将学习确定后果并表达对解决方案的赞赏.

在对话框中, 我们将重新加入唐娜和迈克. 唐娜在富勒食品工作, 从迈克担任客户经理的公司购买水果. 唐娜一直抱怨交货延迟和产品损坏. 迈克（Mike）试图通过寻找问题的解决方案来使她高兴.

听力问题

1. Donna认为Mike与公司中的人讨论该问题的想法?
2. 为什么唐娜会提到她接到其他公司销售代表的电话?
3. 如果交货迟到，唐娜会提出什么建议?

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