BEP 15 – Điện thoại: Xử lý một vấn đề

*Update: A new version of BEP 15 is available here. The new version includes a new recording of the explanations and greatly improved audio for the dialog and examples.

Problems, and more problems. Sometimes business seems to be all about dealing with problems. And when dealing with problems in a second language over the telephone, we need to be especially careful in our discussions, since we cannot see the reactions of the other party.

In today’s Business English Podcast we’ll listen to business people discussing a delivery problem over the phone. Sau đó, we’ll review the language that is used to establish relationships, thảo luận về vấn đề và đi đến thỏa thuận về một giải pháp.

Members: PDF Transcript

Download: Podcast MP3

3 thoughts on “BEP 15 – Điện thoại: Xử lý một vấn đề”

  1. phản hồi: English As A Second Language

  2. phản hồi: Carolyn

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