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BEP 218 – Discussing a Website Redesign

Business English, Business English Vocabulary, English Collocations, IT and Tech /

In this Business English Pod lesson, we’ll look at vocabulary and collocations for discussing the redesign of a website.

In the Internet age, every company needs a web presence. The foundation of this presence is a good website. This is where customers and the public can go to find information, engage with each other and the business, and, in many cases, purchase products and services.

It’s essential that your website is designed to convey the right image and send the right message. Not only does it have to look great, but it needs to be usable as well. This means that it must be laid out in a way that will help people find what they’re looking for with ease. Internet users have a very short attention span, so if they can’t get around your site easily, they’ll quickly move on to something else.

Before we listen, let’s talk a little about collocations. A collocation is a group of words that native speakers often use together. A correct collocation sounds natural, while an incorrect collocation sounds unnatural. For example, in English we say “go online” to talk about using the Internet. But we can’t say “proceed online” or “travel online,” even though “proceed” and “travel” mean “go.” Those simply aren’t natural expressions.

You’ll hear many useful collocations in today’s dialog. As you listen, try to pick out these natural combinations of words. Then we’ll explain what they mean and how to use them in the debrief.

We’re going to hear a conversation between a website designer named Andy and his client Penny. Penny’s company has contracted Andy to redesign their site. They are looking at the new website and discussing its features.

Listening Questions

1.  What does Penny think of the website’s layout?
2.  Why does Andy show Penny the website on his tablet?
3.  What does Penny need to learn to do with the website?

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BEP 217 – Internal Job Interview in English (2)

Business English, Job Interview English, Management English /

BEP 217 - Job-Interview English: Internal Interviews 2

This is the second part of our Business English Pod lesson on internal job interview English.

Let’s think about the purpose of an interview for a second. For the company that’s hiring, the interview lets them find out more about the candidates. Who are they? How do they communicate? What can they contribute to the company? For the people applying for the position, it’s a chance to show their personality. They can build on what appears on their resume, emphasizing important accomplishments and abilities. All this may seem obvious, but the important thing to remember is that this is a competition.

Many people, one position. So part of your purpose is to show why you’re better than the other applicants. And when you’re applying within the company you already work for, you may have an advantage. You know more about the company, and they know more about you.

In an internal interview, you need to use this advantage properly. You’ll hear some of the same questions as other applicants, but you may be able to respond with better answers. In this lesson, we’ll learn some of these ways of responding. This will include techniques such outlining your strategic vision, showing loyalty, and showing leadership. It will also include disagreeing politely and talking about career goals.

In the dialog, we will rejoin Graham, Seth, and Michelle, who work in a software company called BitSoft. Seth and Michelle are interviewing Graham for a managerial position.

Listening Questions

1. What is the first suggestion Graham makes?
2. Why does Graham say he has stayed at BitSoft?
3. What does Graham say he eventually wants to become in his career?

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BEP 216 – Internal Job Interview in English (1)

Business English, Job Interview English, Management English /

BEP 216 Lesson - Job Interview English: Switching Careers (1)

Welcome back to Business English Pod for today’s lesson on internal job interviews in English.

You already have experience with interviews. You know the kinds of questions that are typically asked, and you’ve rehearsed your answers to those kinds of questions. But this is different. In an internal interview in English, chances are you’re talking with someone you already know. And you’re talking about experiences they already know about. They know you too. That can make it more comfortable in some ways. You don’t have to break the ice and you probably understand the company’s priorities. But it can be more uncomfortable in other ways. You might not have talked in this way with these people before. And you won’t be able to exaggerate anything.

For these reasons, you might need some different techniques. You need to use your knowledge of the company and your experience as an advantage. But at the same time, you have to watch your language and maintain a very high level of professionalism.

We’ll be looking at some of these techniques in today’s lesson. We’ll cover how to give an example of a positive change you’ve made, as well as how to accept responsibility for mistakes. We’ll also learn how we can differentiate ourselves from external candidates, identify problems and solutions, and show a commitment to professional development.

In the dialog, we’ll hear Graham interviewing for a managerial position with a software company. He’s being interviewed by Seth and Michelle. You’ll notice right away that it sounds a bit different than a standard interview at a new company. Seth and Michelle have firsthand knowledge of what Graham has done and how he works.

Listening Questions

1. What positive change did Graham make for the company?
2. How does Graham show he is committed to developing professionally?
3. What does Graham understand about the company that other candidates might not?

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BEP 215 – Telephone English: Keeping in Touch (2)

Business English, Socializing, Telephone English /

BEP 215 - Telephone English - Keeping in Touch 2

In this Business English Pod lesson, we continue to look at language for keeping in touch with colleagues and customers by telephone.

Good business is built on good relationships. And good relationships are built on good communication. Of all the tools we use for communicating over long distances, the telephone is one of the best. We can listen and respond to the other person immediately. We can hear the other person’s voice and emotions. And we can use our own voice to convey feeling.

But talking on the phone isn’t always easy. It can be hard to set the right tone and strike a good balance between work and personal issues. There are certain techniques you can learn to help you do just that. In this lesson, we’ll hear several.

Today we’ll cover how to lower the formality in a conversation, show interest in where someone else is located, and keep the conversation going. We’ll also learn how to offer personal information and transition to work issues using a topic that has already been introduced.

We will hear Susan, the shipping broker from our last episode. She is calling from Amsterdam to a customer named Paul. Paul is an expat working in Santos, Brazil. Susan and Paul are chatting about personal matters a bit before getting down to business.

Listening Questions

1. What does Paul say about the weather?
2. What does Susan say about Venice?
3. Which word or topic that Chris mentions does Susan use to transition to work matters?

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BEP 214 – Telephone English: Keeping in Touch (1)

Business English, Socializing, Telephone English /

BEP 214 - Telephone English - Keeping in Touch 1

In this Business English Pod lesson, we look at how to keep in touch with your colleagues and customers over the telephone.

Can you imagine doing your work without your phone? It’s a regular part of most people’s work day. Talking to people is a big part business. And the talking that we do is not always about work. Whether it’s with a client, customer, or colleague, the conversations we have on the phone usually have a social element as well.

There’s a very good reason for this. Good business relies on good relationships. And if you can connect with someone on a personal level, your work will be easier and smoother. And when that someone doesn’t work in the same office, that connection will often happen on the phone. It doesn’t matter if they are across the street or across the globe.

So what are the skills you need to keep in touch by phone? Well today, we’ll look at several important techniques, including cutting to work issues, asking someone about past and personal issues, and personalizing our sign-offs, or goodbyes.

In the dialog we’ll hear Susan, a shipping broker in Amsterdam, talking with Chris, a colleague in the UK. Susan and Chris used to work in the same office together, but now they’re in different countries and have to keep in touch by phone. Let’s listen in and see how they get along.

Listening Questions

1. What is the purpose of Susan’s call?
2. What past issue does Susan ask Chris about?
3. What does Susan invite Chris to do?

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