БЭП 21 – Телефонирование: Открытие звонков и прием сообщений

Новая версия этого урока доступна здесь.: БЭП 21 А – Телефонные навыки: Начать звонок

This is an intermediate level Business English Podcast on making telephone calls in English. Some of the key language phrases we cover in this episode are: идентифицировать себя и звонящего, указание цели вашего звонка и оставление сообщения.

These telephone calls are about a contract between a large aircraft company and one of its suppliers, also known as a subcontractor. The contracts department from the client is calling to ask about a proposal it is expecting from the supplier for a new contract. Очень мало времени для получения всех предложений, и до сих пор, Авиакомпания не получила ничего от этого поставщика.

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БЭП 15 – Телефонирование: Обработка проблемы

*Обновлять: A new version of БЭП 15 is available here. The new version includes a new recording of the explanations and greatly improved audio for the dialog and examples.

Problems, and more problems. Sometimes business seems to be all about dealing with problems. And when dealing with problems in a second language over the telephone, we need to be especially careful in our discussions, since we cannot see the reactions of the other party.

In today’s Business English Podcast we’ll listen to business people discussing a delivery problem over the phone. затем, we’ll review the language that is used to establish relationships, обсудить проблему и прийти к соглашению о решении.

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