BEP 48 – Cold Calling: Dealing with Objections and Closing the Call

This is the last in our three-part Business English Podcast series on cold calling. في درس اليوم, you’ll learn how to deal with several typical kinds of objections that a potential customer might raise.

When Steve first asked for an appointment, Linda didn’t agree right away, did she? As you know, it’s normal for even a good prospect to give you one or two negative responses, so it’s important to be ready to deal with these and “turn them around” skillfully.

Today we’ll be listening to the last part of the cold calling dialogue between Linda and Steve. كما يمكنك الاستماع, pay attention to how Steve turns around Linda’s objections.

Listening Questions

1. When Steve asks for an appointment, what is Linda’s first response?
2. What is Linda’s second objection?
3. How does Steve deal with Linda’s objections?

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BEP 47 – Cold Calling: توضيح الفوائد وتقديم عرض تقديمي مخطط

هذا هو الجزء الثاني في درس اللغة الإنجليزية للأعمال البودكاست المكون من ثلاثة أجزاء والذي يتناول مهارة الهاتف والمبيعات المفيدة: اتصال بارد.

يمكنك دائمًا أن تجعل نفسك أكثر إقناعًا من خلال طرح أسئلة مدروسة جيدًا والاستماع حقًا إلى الإجابات. هذا المبدأ صحيح سواء كنت تبيع منتجًا أو فكرة. لذلك في الجزء الثاني سنلقي نظرة على بعض مهارات البيع الرئيسية: strategically clarifying and summarizing your prospect’s concerns and incorporating them into your pitch to make it more persuasive.

Where we left off last time, Steve had just introduced his company’s services and asked Linda a needs analysis question. Now lets listen as he clarifies her needs and makes his pitch.

Listening Questions

1. What’s the main issue or problem that Linda sees with her current system?
2. What does Steve mean by a “one-stop” service?
3. What does Linda suggest instead of meeting with Steve?

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BEP 46 – Cold Calling: الانطلاق إلى بداية جيدة

Today’s lesson is the first in a three-part Business English Pod series on cold calling, the skill of making unsolicited telephone sales calls. Unsolicited means “not asked for.” So cold calling is the skill of making a sales call to someone who is not expecting you.

Cold calling skills are very useful in many parts of business life. To cold call successfully, you need to be persuasive. And persuasion is fundamental to business success, whether you are trying to convince a customer to buy something or your boss or colleagues to accept your point of view.

In today’s listening you’ll here two examples, one bad one good. We’ll listen to the bad one first. Josh Knight of Nexus Communications International is cold calling Linda Darling, who works for the law firm Drucker and Smythe. So Linda is Josh’s prospect, or potential customer.

Listening Questions

1. Identify four things that Josh does wrong.
2. What is Josh selling?

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BEP 23 – Telephoning: التعامل مع عميل صعب

A new version of this lesson is available here: BEP 23c – Telephone English: الحصول على العمل

في بودكاست اللغة الإنجليزية للأعمال الأخيرة (BEP 22), نظرنا في كيفية التعامل مع المشاكل التقنية عند التحدث عبر الهاتف باللغة الإنجليزية. اليوم, سنتحدث عن كيفية التعامل مع مشاكل المتصل, والتي بالطبع يصعب التعامل معها! But, مع اللغة والعبارات المناسبة, يمكنك إظهار المتصل الذي تريد مساعدته, وطمأنتهم أنه يمكنك المساعدة في حل المشكلة.

يسعدنا أيضًا أن نعلن أن خلاصتنا الجديدة متاحة الآن في iTunes. يرجى النقر على الرابط أدناه لتحديث اشتراكك:
https://podcasts.apple.com/podcast/business-english-pod-learn/id206603090

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BEP 22 – Telephoning: Handling Enquiries and Technical Problems

A new version of this lesson is available here: BEP 22cTelephone English: Making Enquiries

In this Business English Podcast lesson we continue our series on making telephone calls in English by looking at how to deal with technical problems and clarify information using alternative choice questions. This questioning technique is useful when you need to clarify important information or reach a decision.

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