أفضل الممارسات البيئية 21 – الاتصال الهاتفي: فتح المكالمات وتلقي الرسائل

A new version of this lesson is available here: أفضل الممارسات البيئية 21 أ – مهارات الهاتف: بدء مكالمة

This is an intermediate level Business English Podcast on making telephone calls in English. Some of the key language phrases we cover in this episode are: تحديد هويتك والمتصل, ذكر الغرض من مكالمتك وترك رسالة.

These telephone calls are about a contract between a large aircraft company and one of its suppliers, also known as a subcontractor. The contracts department from the client is calling to ask about a proposal it is expecting from the supplier for a new contract. الوقت قصير جدًا لتلقي جميع المقترحات, وحتى الآن, لم تتلق شركة الطائرات أي شيء من هذا المورد.

Follow this link for the complete telephone alphabet:
http://www.dynamoo.com/technical/nato-phonetic-alphabet.pdf

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أفضل الممارسات البيئية 15 – الاتصال الهاتفي: معالجة مشكلة

 

*Update: A new version of أفضل الممارسات البيئية 15 is available here. The new version includes a new recording of the explanations and greatly improved audio for the dialog and examples.

مشاكل, and more problems. Sometimes business seems to be all about dealing with problems. And when dealing with problems in a second language over the telephone, we need to be especially careful in our discussions, since we cannot see the reactions of the other party.

In today’s Business English Podcast we’ll listen to business people discussing a delivery problem over the phone. ثم, we’ll review the language that is used to establish relationships, مناقشة المشكلة والتوصل إلى اتفاق على حل.

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