Telephone English

تعلم اللغة الإنجليزية الهاتفية للتعامل مع المكالمات الهاتفية باللغة الإنجليزية. أتقن العبارات الهاتفية الأساسية باللغة الإنجليزية للأعمال والتي ستساعد في جعل استخدام اللغة الإنجليزية على الهاتف أسهل وأقل إرهاقًا.

اللغة الإنجليزية للأعمال للهاتف

تعلم اللغة الإنجليزية عبر الهاتف مع دروس اللغة الإنجليزية للأعمال مكالمات هاتفية باللغة الإنجليزية.

مع دروس تغطي إجراء واستقبال المكالمات الهاتفية باللغة الإنجليزية, ترك الرسائل, استلام الطلبات, ومعالجة الشكاوى, يمكن للمتعلمين تطوير اللغة الإنجليزية عبر الهاتف اللازمة للتواصل بشكل فعال عبر الهاتف باللغة الإنجليزية. تم تصميم هذه الدروس حول مهارات الهاتف باللغة الإنجليزية للأعمال لأي شخص يحتاج إلى إجراء مكالمات هاتفية للعمل باللغة الإنجليزية, مثل ممثلي خدمة العملاء, مندوبي المبيعات, والمديرين. تضمن السيناريوهات العملية والمواقف الواقعية المقدمة النجاح في المكالمات الهاتفية باللغة الإنجليزية.

دروس اللغة الإنجليزية للاتصالات الهاتفية مدرجة أدناه مع أحدث الدروس أولاً.

BEP 384 – الأعمال التجارية عبر الهاتف 4: مكالمة غير متوقعة

BEP 384 - اللغة الإنجليزية للأعمال للهاتف 4: Unexpected Call

Welcome back to Business English Pod for today’s lesson on doing business by phone. Last time we looked at a routine check-in call with your boss. Today we’ll focus on spontaneous, or unexpected, phone conversations.

You might start a بفكرة حول كيف ستسير الأمور وما الذي ستتحدث عنه with an idea about how it will go and what you will talk about. And many routine conversations are pretty straightforward. But what happens when the conversation gets into things you haven’t anticipated? What if the other person asks you tough questions that you don’t have easy answers for? بخاصة, what if your boss is pressuring you to justify your decisions?

There are a few things that you might have to do to succeed in this situation. For starters, you might need to just pause and gather your thoughts. Next, you might find yourself explaining your assumptions and clarifying some of the specific aspects of your decision. You might also try explaining what would have happened it you hadn’t made the decision you did. And finally, it’s a good idea to be able to accept feedback graciously and politely.

In today’s dialog, we’ll rejoin Sonny, a English for logistics manager in Asia working for an American clothing company. Sonny is talking with his supervisor Cam. If you listened to our last lesson about a routine check-in, you’ll notice a big difference with this conversation. This time, Sonny has to think on his feet and deal with some tough questions.

Listening Questions

1. What assumption does Sonny make about delivery times?
2. What does Sonny say might have happened if he didn’t make a tough decision?
3. What will Sonny do differently in the future based on the feedback he gets?

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BEP 383 – الأعمال التجارية عبر الهاتف 3: اجتماع تسجيل الوصول الروتيني

BEP 383 - اللغة الإنجليزية للأعمال للهاتف 3: الاجتماع الأسبوعي الروتيني لتسجيل الوصول

Welcome back to Business English Pod for today’s lesson on doing business by phone. This is the first of a pair of lessons on routine and spontaneous business phone conversations.

Now what do I mean when I say “routine” and “spontaneous” phone conversations? Routine means something we do often or something that follows a set pattern. But spontaneous means suddenly, without any planning. Having a spontaneous conversation in English is very challenging. Today we’ll start with a more routine weekly check-in, and our next lesson will show you how to handle more unexpected situations.

A weekly check-in is a chance to talk with your supervisor about how your work is going. That might include reporting your progress or the status of different projects or work. It might also mean sharing your successes and asking for help or guidance with challenges. And if you’re like most people, there’s always lots to talk about, so you may also have to request time to look at a specific issue.

In today’s dialog, we’ll join Sonny, a logistics manager for a clothing company called Boston Vintage. Sonny works in Asia and is talking on the phone with his supervisor Cam, who works in the U.S. Their conversation is a weekly check-in about recent work, challenges, and progress.

Listening Questions

1. What topic does Sonny request time to discuss during the call?
2. What does Sonny report that he is making some progress on?
3. What success is Sonny happy to report?

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925 English Lesson 36 – إنهاء مكالمة هاتفية

YouTube video

In today’s 925 English video lesson, we’re going to learn how to end a phone call in English.

آخر مرة, we looked at lots of useful expressions for answering the phone and starting a call. But what about ending a call? If you’ve finished your conversation, what can you say to end the call politely?

Well for starters, one thing you want to avoid is just suddenly saying goodbye. To end a business call professionally, there are three simple steps to follow. First you signal that you want to end, secondly, you review your action points, and finally you say goodbye.

925 English is a new series of English video lessons for beginners (CEFR level A2). With 925 English you can learn business English expressions and phrases for work.

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925 English Lesson 35 – الرد على الهاتف

YouTube video

In today’s 925 English video lesson, سنتعلم بعض التعبيرات عن الرد على الهاتف باللغة الإنجليزية.

يعد استخدام الهاتف جزءًا مهمًا من العمل. لكن الطريقة التي نتواصل بها تختلف قليلاً عن المحادثات الشخصية. لدينا بعض التعبيرات الخاصة التي نستخدمها للرد على الهاتف, اسال للتوضيح, والحصول على رد اتصال.

في بداية مكالمة هاتفية, إنها فكرة جيدة أن تتأكد من أن الشخص الآخر يعرف من أنت. يمكنك تعريف نفسك بعدة طرق مختلفة. بالإضافة إلى قول "اسمي,غالبًا ما نستخدم تعبير "هذا" قبل اسمنا. لكن لا تحاول استخدام هذا التعبير شخصيًا. أقول فقط "هذا هو تيم" عندما أتحدث على الهاتف.

925 English is a new series of مقاطع فيديو باللغة الإنجليزية for beginners (CEFR level A2). With 925 English you can learn business English تعابير عن العمل.

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BEP 312 – الأعمال التجارية عبر الهاتف 2: Discussing Staffing Issues

BEP 312 - Business English Telephone 2: Discussing Staffing Issues

Welcome back to Business English Pod for today’s lesson about discussing staffing issues over the phone.

One of a company’s most valuable assets is its staff. A good staff can mean the difference between success and failure. But even with an excellent staff, every manager knows there will be challenges. I don’t mean big problems, just the regular, ongoing challenges of planning, hiring, training, and support.

Everyone knows the importance of communication skills in business, especially when it comes to HR and staffing. But effective communication is even more important on the phone, because everything depends on technique and your choice of words.

Discussing any sort of issue on the phone might start with informing someone, like your boss, of a problem or challenge. And when you do that, you should also be sure to show how you’ve taken ownership of the challenge. Of course, staffing costs money, which means dealing with issues might involve asking for budget approval. And, if you’re discussing turnover of staff, you might also have to outline retention strategies, or ways of keeping good people around. Finally, any time you present an idea, you’ll probably want to want to gauge support for that idea.

In today’s dialog, we’ll hear Cam and Annette. Cam is a production manager for Boston Vintage, an American clothing company with an office in China. Annette works in the China office, and she’s calling Cam to discuss some staffing issues. As you’ll hear, she’s dealing with the resignation of an important company employee.

Listening Questions

1. What does Annette say she could have done to avoid the issue?
2. What are Annette’s ideas about retention, or how to keep good people at the company?
3. Why does Annette ask about “head office” near the end of the dialog?

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