أفضل الممارسات البيئية 22 – الاتصال الهاتفي: معالجة الاستفسارات والمشاكل الفنية
A new version of this lesson is available here: أفضل الممارسات البيئية 22 ج – هاتف انجليزي: الاستفسارات
In this Business English Podcast lesson we continue our series on making telephone calls in English by looking at how to deal with technical problems and clarify information using alternative choice questions. This questioning technique is useful when you need to clarify important information or reach a decision.
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