Welcome back to Business English Pod for today’s lesson on conducting a factory inspection in English.
In the global economy, a company might have its headquarters in Germany, but outsource production to China and technical support to India. Or you might find a Korean company that contracts out to one factory in Malaysia and another in Vietnam. In any case, to make the right decision on production facilities, you’ll most likely need to conduct a factory inspection.
So if you’re flying halfway around the world to tour a factory or another facility, what kind of questions should you ask? And how can you make sure the factory is the right fit for your needs? Well, you’ll definitely want to ask questions about quality control to make sure the factory can meet your expectations. You might also ask about production capacity so you know they can handle the work properly. And you might ask about their approach to standards, to make sure they’re in line with your values.
Of course, talk is cheap. You might find a factory manager makes claims that are a bit unbelievable. In these situations, you’ll want to show skepticism, or doubt, and ask for evidence. This is all part of the due diligence necessary to make sure you’re making the right choice.
In today’s dialog, we’ll hear Cam and Vanessa, who work for an American clothing company. They want to find a new production facility, so they’re touring a factory in China. You’ll also hear Chen, a factory manager who’s giving Cam and Vanessa a tour of the facility. Cam and Vanessa want to find out if Chen’s factory is a good fit for their company.
1. How does Vanessa react to Chen’s claim that they have a .25% defect rate?
2. What important issue does Cam say their company is very serious about?
3. What kind of proof does Vanessa want to see of the factory managers’ training?