BEP 15 - Telephoning: Handling a Problem
Posted by
Bizpod 11 Sep, 2006
Problems, and more problems. Sometimes business seems to be all about dealing with problems. And when dealing with problems in a second language over the telephone, we need to be especially careful in our discussions, since we cannot see the reactions of the other party.
In today’s Business English Podcast we’ll listen to business people discussing a delivery problem over the phone. Then, we’ll review the language that is used to establish relationships, discuss the problem and come to agreement on a solution.
Have an idea for a podcast episode or a comment on an existing show? Email us your thoughts at: BusinessEnglishPod@mac.com
Thanks for listening!
BEP 15 - Telephoning: Handling a Customer Problem [12:17m]: Download
Related Topics
- BEP 28 INT - Meetings: Agreeing
- BEP 22 - Telephoning: Handling Enquiries and Technical Problems
- BEP 19 - Meetings:Supporting your Position (Part 2)
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