Welcome back to Business English Pod for today’s lesson on how to start a用英語打電話.
On the telephone, you can’t use your smile or body language to communicate feelings or ideas. You’ve only got your voice! So it’s really important that you know what to say and how to say it at each step of the call. This is especially true of the start of the call. Whether you’re the caller or the receiver, you need to cover the basic information right away so you can move on and deal with the matter at hand.
所以, what are those basic things you need to cover at the start of a call? 出色地, that’s what we’ll learn about in this lesson. If you’re the receiver, you’re going to have to answer the call with a greeting and something to identify yourself and company. 在一個非常簡單的層面上, that might sound like “Good morning. This is Jane at City Contractors.” If you’re the caller, you’re also going to have to identify yourself before you ask to speak to someone. Once you’ve identified yourself, 接下來發生什麼? 出色地, as the receiver, next you will want to connect the caller with the right person. But before you do that, or before you take a message if the person is not available, you want to find out why the person is calling. So you’ll ask about the purpose of the call.
在今天的對話中, we will learn how the call works from both sides. We’ll hear Claire, who works at a company called Airtronics. She’s answering the call. We’ll also hear Nathan, the caller, who works for Cyclops aircraft. Nathan is calling to talk to someone named George Kline in the contracts department.
聽力問題
1. What are the different parts of Claire’s first statement when she answers the phone? 2. How does Nathan ask to speak to George Kline? 3. How does Claire ask about the purpose of the call?
Welcome back to Business English Pod for today’s lesson on complaining and getting results over thephone.
Few people actually like to complain, but sometimes you just have to. There’s an old saying that “the squeaky wheel gets the grease,” which means that if you don’t complain, you won’t actually get anything resolved. So if you pay for a product or service and you’re not satisfied, it’s usually best to let the company know.
We can complain by email, but email isn’t always powerful enough. We need to use our voice to convey our ideas, emotions, and seriousness. We can complain in person, but that’s not always possible. So in many situations, we need to complain over the phone. But that’s not an easy thing to do successfully, so today we’ll look at some techniques that you can use to get results over the phone. 在本課中, we’ll cover rejecting a proposed solution, making threats, and asking for guarantees. We’ll also learn about establishing consequences and showing appreciation for a solution.
In the dialog, we will rejoin Donna and Mike. Donna works for Fuller Foods, which buys fruit from a company where Mike works as an account manager. Donna has been complaining about late deliveries and damaged produce. And Mike is trying to make her happy by looking for solutions to the problem.
聽力問題
1. What does Donna think of Mike’s idea to talk to people in his company about the problem? 2. Why might Donna mention that she gets calls from sales reps from other companies? 3. What does Donna propose in the event that deliveries arrive late?
Welcome back to Business English Pod for today’s lesson on complaining over thetelephone.
We all know the frustration that comes with not being satisfied with a product or service? And have you had your frustration build up because the problem keeps happening? At some point, we have to stop just complaining to our friends or colleagues about it and complain directly to the company. After all, you pay good money for something, and you want to be happy with it.
So you call the company up and you try to deal with the problem over the phone. It’s not an easy task, but there are some techniques that you can learn to make your complaints more effective. In today’s lesson, we’ll look at politely explaining a problem, rejecting bad excuses, and talking about the impact of the problem. We’ll also learn how to reference previous discussions about the problem and how to ask for a solution.
In the dialog, we will hear Donna, who works for a food products company called Fuller Foods. She’s calling Mike, an account manager with a company that distributes fruit. Donna is unhappy with the service she’s been getting and wants to complain about it.
聽力問題
1. What excuse for the problem does Mike give at first? 2. What is the impact of the problem that Donna is complaining about? 3. What important question does Donna ask Mike at the end of the dialog?