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BEP 21 乙 – 電話技巧: 接受並留下信息

商務英語Pod-21B接收消息

歡迎回到Business English Pod,以了解有關如何在廣告語言上留言的信息。 telephone in English.

您可能曾經遇到過這種情況: 有人打電話給您的辦公室,想和不在那兒的人聊天. 所以你會怎麼做? 你留言, 當然. 但是你如何傳達信息?

出色地, 首先詢問呼叫者是否真的要留言. 然後,您將獲得一些信息, 像那個人想和誰說話以及他們想談論什麼. 也, 不要忘記獲取呼叫者的電話號碼,以便對方可以給他們回電. 最好與來電者聯繫,以確認您的信息正確無誤, 因為錯誤的消息可能會導致大問題.

但是,如果您是來電者並想留言,該怎麼辦? 出色地, 您可以簡單地問是否可以做到這一點. 然後,您將提供所有重要的詳細信息, 就像你想和誰說話, 您想跟他們談什麼, 和你的電話號碼. 這些是我們今天將要學習和接受的信息的技巧和語言.

In the dialog, 我們將重新加入克萊爾和內森之間的對話. 在上一課中, 我們聽到克萊爾在一家名為Airtronics的公司接電話. 內森(Nathan)是呼叫者. 他為獨眼巨人飛機公司(Cyclops Aircraft)工作,他正在打電話與一個叫George Kline的人談話. 但是喬治不在, 所以克萊爾必須要給他留言.

聽力問題

1. 內森(Nathan)為什麼要與喬治·克萊恩(George Kline)聯繫?
2. 克萊爾向內森重複了消息的哪一部分?
3. 通話即將結束, 克萊爾說她會立即嘗試做什麼?

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BEP 21 一個 – 電話技巧: 撥打電話

Business English for Telephone Calls

Welcome back to Business English Pod for today’s lesson on how to start a 用英語打電話.

On the telephone, you can’t use your smile or body language to communicate feelings or ideas. You’ve only got your voice! So it’s really important that you know what to say and how to say it at each step of the call. This is especially true of the start of the call. Whether you’re the caller or the receiver, you need to cover the basic information right away so you can move on and deal with the matter at hand.

所以, what are those basic things you need to cover at the start of a call? 出色地, that’s what we’ll learn about in this lesson. If you’re the receiver, you’re going to have to answer the call with a greeting and something to identify yourself and company. 在一個非常簡單的層面上, that might sound like “Good morning. This is Jane at City Contractors.” If you’re the caller, you’re also going to have to identify yourself before you ask to speak to someone. Once you’ve identified yourself, 接下來發生什麼? 出色地, as the receiver, next you will want to connect the caller with the right person. But before you do that, or before you take a message if the person is not available, you want to find out why the person is calling. So you’ll ask about the purpose of the call.

在今天的對話中, we will learn how the call works from both sides. We’ll hear Claire, who works at a company called Airtronics. She’s answering the call. We’ll also hear Nathan, the caller, who works for Cyclops aircraft. Nathan is calling to talk to someone named George Kline in the contracts department.

聽力問題

1. What are the different parts of Claire’s first statement when she answers the phone?
2. How does Nathan ask to speak to George Kline?
3. How does Claire ask about the purpose of the call?

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BEP 261 – 打電話投訴 2

Welcome back to Business English Pod for today’s lesson on complaining and getting results over the phone.

Few people actually like to complain, but sometimes you just have to. There’s an old saying that “the squeaky wheel gets the grease,” which means that if you don’t complain, you won’t actually get anything resolved. So if you pay for a product or service and you’re not satisfied, it’s usually best to let the company know.

We can complain by email, but email isn’t always powerful enough. We need to use our voice to convey our ideas, emotions, and seriousness. We can complain in person, but that’s not always possible. So in many situations, we need to complain over the phone. But that’s not an easy thing to do successfully, so today we’ll look at some techniques that you can use to get results over the phone. 在本課中, we’ll cover rejecting a proposed solution, making threats, and asking for guarantees. We’ll also learn about establishing consequences and showing appreciation for a solution.

In the dialog, we will rejoin Donna and Mike. Donna works for Fuller Foods, which buys fruit from a company where Mike works as an account manager. Donna has been complaining about late deliveries and damaged produce. And Mike is trying to make her happy by looking for solutions to the problem.

聽力問題

1. What does Donna think of Mike’s idea to talk to people in his company about the problem?
2. Why might Donna mention that she gets calls from sales reps from other companies?
3. What does Donna propose in the event that deliveries arrive late?

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BEP 260 – 打電話投訴 1

Welcome back to Business English Pod for today’s lesson on complaining over the telephone.

We all know the frustration that comes with not being satisfied with a product or service? And have you had your frustration build up because the problem keeps happening? At some point, we have to stop just complaining to our friends or colleagues about it and complain directly to the company. After all, you pay good money for something, and you want to be happy with it.

So you call the company up and you try to deal with the problem over the phone. It’s not an easy task, but there are some techniques that you can learn to make your complaints more effective. In today’s lesson, we’ll look at politely explaining a problem, rejecting bad excuses, and talking about the impact of the problem. We’ll also learn how to reference previous discussions about the problem and how to ask for a solution.

In the dialog, we will hear Donna, who works for a food products company called Fuller Foods. She’s calling Mike, an account manager with a company that distributes fruit. Donna is unhappy with the service she’s been getting and wants to complain about it.

聽力問題

1. What excuse for the problem does Mike give at first?
2. What is the impact of the problem that Donna is complaining about?
3. What important question does Donna ask Mike at the end of the dialog?

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BEP 240 – 打電話: 技術支持英語 (3)

呼叫中心英語技術支持

歡迎回到商務英語播客今天的處理 英語技術支持電話.

同事有問題給你打電話. 你聽, 你問問題, 你想出一個解決辦法. 但你不能自己解決問題 – 你需要向你的同事解釋他們如何解決它. 解決方案對您來說有多簡單並不重要, 你必須向對方說清楚. 這可能具有挑戰性. Fortunately, 你可以學習一些使你的指令清晰有效的方法.

In today’s lesson, 出色地 聽取技術支持代理的意見 向計算機用戶解釋解決方案. 但是,如果您不在技術支持部門工作,請不要擔心. 此代理使用的技術在您需要向其他人提供支持或解決方案的任何情況下都很有用. 我們將介紹可用於以清晰的步驟解釋解決方案的語言,並解釋這些步驟的原因. 我們還將研究如何概括解決方案中的步驟, 確認解決方案確實有效, 並向某人強調將來如何處理類似問題.

In the dialog, 我們將重新加入尼克和斯泰西. 尼克是技術支持代理, Stacey 是紐約的一名律師,無法將文件上傳到公司服務器. Nick 已經發現了問題的原因,現在正在向 Stacey 解釋如何修復它.

聽力問題

1. 尼克讓斯泰西先做什麼?
2. 為什麼尼克要求斯泰西從她的電腦上傳另一個 PDF?
3. 下次 Stacey 在上傳文件時遇到問題應該怎麼做?

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