專案管理

歡迎回到 商務英語 Pod for the second part of our look at managing conflict with subcontractors. In this lesson we’re going to focus on dealing with scope creep, cost disputes and conflicting priorities.

When things go sideways with contractors, it’s rarely because of one big mistake. It’s usually a thousand small disagreements that pile up. Different expectations, unclear goals, or shifting priorities can spoil what’s supposed to be a healthy collaboration. Learning to manage these conflicts will help you keep projects on track and maintain trust.

When problems come up, smart project managers don’t avoid the hard conversations. 代替, they face things head-on. This requires good communication skills, and fortunately, these skills can be learned.

Some of the things you might face are conflicts over the scope of a project or resources. And don’t be surprised if you disagree on money, or costs. Learning to face these issues directly is one thing. But you also need to learn the art of compromise and seek constructive solutions.

在今天的對話中, we’ll join a telephone conversation between a project manager named Celia and a subcontractor named Raj. Celia works for a software development company that has hired Raj’s team to build a payment gateway module for a new banking app.

聽力問題

1. What piece of work do Celia and Raj disagree about, in terms of whether its part of the project scope?
2. What compromise does Celia suggest on the issue of costs?
3. 在對話框末尾, what solution does Celia state that she wants to see to prevent further problems?

Download: Podcast MP3

歡迎回到商務英語播客，這是由兩部分組成的課程的第一部分 項目管理英語 以及與分包商打交道. 在本課中，我們將了解如何管理與外部承包商的衝突.

很少有項目能完美順利運行. 涉及的變量太多，不可能指望不會出現任何問題. 任何項目中最棘手的變量之一就是所涉及的人員. 一些最棘手的人員問題是與分包商或外部供應商的衝突.

與分包商的衝突幾乎是不可避免的. 不同的公司有不同的目標, 優先事項, 和溝通方式. 知道如何及早處理緊張局勢的項目經理可以防止事態升級並保持富有成效的工作關係. 這可以讓每個人都專注於結果而不是怨恨.

妥善管理衝突需要非常微妙的平衡. 您需要正面解決問題並承擔責任, 在保持外交外交的同時. 你需要設定期望，但避免過多責備. 這會很有幫助, 當你這樣做時, 參考文件以達到清晰的目的.

在今天的對話中, 我們將聽一段電話交談 專案經理 名叫 Celia，在一家軟件開發公司工作. 她的公司外包了一款新銀行應用程序的支付網關模塊. 現在她正在與分包商的 Raj 談論他們的第一次交付, 不符合預期.

聽力問題

1. 西莉亞在對話開始時直接提出了哪些問題?
2. 西莉亞參考了什麼文件來澄清他們的協議?
3. 在對話框末尾, 西莉亞設定了一些明確的期望. 她所提到的行動預計的時間表是多少?

Download: Podcast MP3