最佳实践 21 – 打电话: 通话和留言

A new version of this lesson is available here: 最佳实践 21 A – 电话技巧: 拨打电话

This is an intermediate level Business English Podcast on making telephone calls in English. Some of the key language phrases we cover in this episode are: 识别自己和呼叫者, 说明通话目的并留言.

These telephone calls are about a contract between a large aircraft company and one of its suppliers, also known as a subcontractor. The contracts department from the client is calling to ask about a proposal it is expecting from the supplier for a new contract. 收到所有提案的时间很短, 到目前为止, 飞机公司尚未从该供应商处收到任何东西.

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最佳实践 15 – 打电话: 处理问题

*Update: A new version of 最佳实践 15 is available here. The new version includes a new recording of the explanations and greatly improved audio for the dialog and examples.

Problems, and more problems. Sometimes business seems to be all about dealing with problems. And when dealing with problems in a second language over the telephone, we need to be especially careful in our discussions, since we cannot see the reactions of the other party.

In today’s Business English Podcast we’ll listen to business people discussing a delivery problem over the phone. 然后, we’ll review the language that is used to establish relationships, 讨论问题并就解决方案达成协议.

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