商务英语播客 / 商务英语 / Skills 360 – 如何获得良好的客户服务 (2)

Skills 360 – 如何获得良好的客户服务 (2)

商务英语, 商务英语词汇, 业务技能 360, Customer Service /

欢迎回到技能 360 播客. 在今天的课程中, 我们将看看如何变得更好 客户服务. 进一步来说, 我们将学习如何正确地抱怨并找到一个好的解决方案.

一切从问题开始. 你买了一个产品，但它不起作用. 你感到沮丧. 你付出了很多钱，但你没有得到你所期望的. 是时候抱怨了. 所以你回到商店或者你打电话给客户服务热线. 这种互动可能以更多的挫败感结束，也可能以满意而告终, 取决于结果. 那么怎样才能得到好的结果呢?

Free Resources: Transcript | Quizzes | PDF Transcript

Download: Podcast MP3

Related Lessons:

3 thoughts on “Skills 360 – 如何获得良好的客户服务 (2)”

  2. ADISAK R

    Really wanna say Thank you for creating this site!!!!
    Very useful and helpful for me and all who learns English all the time.

  3. Herbert

    Let me tell you! You are doing a great work. It’s such an amazing to find out webpages like this one. I’m really pleased about it.It has been really helpful for me. I’ve learnt many things. Keep it up with the good work!

Leave a Comment

Your email address will not be published. Required fields are marked *

Time limit is exhausted. Please reload CAPTCHA.