技能专长 360 – 如何获得良好的客户服务 (2)

*** 获得所有技能 360 免费课程 商务英语应用 对于iPhone & 的iPad:
从App Store下载

欢迎回到技能 360 播客. 在今天的课程中, 我们将看看如何变得更好 客户服务. 进一步来说, 我们将学习如何正确地抱怨并找到一个好的解决方案.

一切从问题开始. 你买了一个产品,但它不起作用. 你感到沮丧. 你付出了很多钱,但你没有得到你所期望的. 是时候抱怨了. 所以你回到商店或者你打电话给客户服务热线. 这种互动可能以更多的挫败感结束,也可能以满意而告终, 取决于结果. 那么怎样才能得到好的结果呢?

免费资源: 成绩单 | 测验 & 词汇 | PDF成绩单

3 thoughts on “Skills 360 – 如何获得良好的客户服务 (2)”

  1. Really wanna say Thank you for creating this site!!!!
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