BEP 161 – 通过电话与客户打交道 1

这是两部分中的第一部分 商务英语课 处理电话查询.

在电话中回答问题时,会感到有些紧张是很自然的, 特别是当您使用其他语言时. 你看不到对方, 所以你不能解释面部表情和肢体语言. 您还需要更仔细地听, 这样您就可以快速有效地帮助呼叫者.

今天, 我们将研究一些常见的策略,这些策略可以简化电话查询的过程. 我们将以接听电话和识别自己身份的方式开始. 我们还将说明您可以用来验证呼叫者姓名的语言, 确认来电者说的话, 并通过重述来澄清查询.

现在, 让我们听听Leroy之间的对话, 信用卡公司的客户服务代表, 和保罗, 一个客户. 保罗担心自己的帐户,乐乐(Leroy)正在帮助他.

听力问题

1. 保罗主要关心的是什么?
2. 保罗的姓氏是如何拼写的?
3. 最后是什么 3 数字, 或数字, 保罗的银行ID号?

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5 thoughts on “BEP 161 – Dealing with Customers on the Phone 1

  1. that was so helpful . it really helped me alot with my communication skills, and improved my performance at work. i do appreciate it. keep it up

  2. Hello Friends,

    This lesson is wonderful. Although I worked for many years and all of knowledges in this lesson is not new for me, but I still like it.

  3. I DO find the website content well-designed and well- prepared for learners and instructors of business English as well.

    非常感谢. I’ve recommended to the website to my friends and students.

  4. pavan kumar chukkana

    Hello Friends,

    This lesson is wonderful it really helped me alot with my communication skills, and improved my performance at work.

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