您可能知道糟糕的客戶服務是什麼樣的. 我們都去過那裡. 也許你在電腦店排隊退回有缺陷的設備,店員粗魯地問你“好吧, 你怎麼知道它壞了? 你插上了嗎?” Or you’ve called your phone company to change your service and when you finally make it through the voice menus to a real person, 你被擱置了 10 分鐘. 這很瘋狂, 正確的? 我們是付費客戶, 我們得到這樣的對待? 所以如果你曾經在這樣的情況下感到熱血沸騰, 聽著. 讓我們談談如何獲得良好的客戶服務.
A budget is a plan for spending money. And you’ll often hear the word “budget” used as a noun. But “budget” is also a verb. We can budget carefully or poorly. We can budget not only money but also time. And how we budget can help or harm our business. If we spend too much money, we may decrease profits. But if we don’t spend enough money, the business may not grow or thrive. It’s all about balance.
A typical budget includes a long list of items that we need to spend money on. And in a budget meeting, you’ll hear people talk, or argue, about where to spend more and where to spend less. 所以, how do we do this? 出色地, in today’s dialog, we’ll learn some of the common expressions we use when we discuss budgets.
在我們聽之前, 讓我們談談 英語搭配. 搭配是母語人士經常一起使用的一組詞. 正確的搭配聽起來很自然, 雖然不正確的搭配聽起來不自然. 例如, in English we say “budget cuts” to talk about lower spending. But we can’t say “budget slices” or “budget chops,” even though “slice” and “chop” mean “cut.” Those simply aren’t natural expressions.
Today we’ll rejoin Kate, 哈利, and Linda as they discuss the budget for their IT department. Kate and Harry are managers, and Linda is their supervisor. 上次, they talked about the past year’s budget. 今天, you’ll hear them making a plan for the upcoming year.
聽力問題
1. What does Kate say the finance department wants to focus on? 2. What is Harry’s concern about replacing the workstations? 3. What does Kate think can be changed to save money?