在這個 商務英語技能 360 一課，我們來看看在危機中使用的語言. 在上兩課中 (BEP 179 和 BEP 180), 我們聽了一個處理嚴重危機的團隊: 工廠發生事故. 您可能已經註意到有些人對他們使用的單詞非常謹慎.
危機是一個敏感的情況. 情緒高漲，人們處於邊緣. 如果您做錯了話或說錯話，就有可能發生衝突. 與此同時, 時鐘在滴答作響，您可能沒有時間去處理每個人的感受. 由於這些原因, 你在外交和直接之間有很好的平衡.
所以, 什麼時候應該外交，什麼時候應該直接? 出色地, 您需要評估情況並確定最佳方案. 外交語言可以保護人們的感情. 它還可以避免衝突並建立信任. 這些在危機中都可能非常重要, 當每個人都需要製定計劃時. 另一方面, 直接語言可以顯示出緊迫感和嚴肅感, 它可以防止混亂. 這些在衝突中也很重要, 當事情必須迅速發生而誤解是沒有選擇的時候. 記住要當好危機經理, 您需要根據情況調整風格和策略.
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在本商務英語Pod課程中, 我們將看到在處理危機時制定戰略和計劃的重要性.
任何危機都是對企業實力的考驗. 更加具體, 這是對商界人士的考驗. 沒有什麼比危機更能告訴我們誰能承受壓力，誰會崩潰. 您的企業能否順利度過危機? Do you have people with the right leadership skills and decision-making abilities to handle the crisis successfully? Let’s see how our team handles things.
Our last episode was about taking control in a crisis. We heard Sandy and Mike report a factory accident to their boss Frank. Frank handled that early part of the crisis well. He calmed his employees down, gave them clear orders, and reassured them.
今天, we’ll see how they develop a strategy to handle the crisis. Mike has been instructed to call the company’s VP of Communications in Singapore. Her name is Monika Jing, and she’ll show some clear thinking in assessing the problem and making a plan going forward.
聽力問題
1. Who has Mike talked to about the incident?
2. What does Mike say could happen if the situation is really bad?
3. What does Monika want Mike to do while she contacts other people?
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This is the first in a series of Business English lessons on handling a crisis.
Imagine this: it’s four o’clock in the morning and you’re sound asleep. 電話響了. It’s one of your managers. There’s been a terrible accident! 你是做什麼? 你說什麼?
At some point in your career, you will have to deal with a major crisis. It could be a labor strike or an environmental disaster. And there are minor crises, like missing an important delivery or running out of paper, that can happen every day. These events can certainly do damage, but how much? That depends on how you deal with them.
Good crisis management is the key. Your success and reputation depend on it. 那麼在這節課中, we’ll look at what happens when a crisis breaks, or begins. This is all about “Taking Control in a Crisis.” We’ll cover some useful techniques and language to deal effectively with that early morning phone call about an accident.
We’ll hear Sandy and Mike, who work at a factory in China that has just had an accident. Sandy is the plant manager, while Mike is the lead production engineer. A pipe has burst, releasing gas and injuring two workers. Now Sandy and Mike are calling their boss, Frank Menzies, in the U.S. Let’s listen as Sandy and Mike deliver the bad news and Frank takes control of the crisis.
聽力問題
1. Why isn’t Mike on the call at the beginning?
2. What information about the incident does Frank want to know?
3. What does Frank instruct Mike to do at the end?
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這 商務英語詞彙 本課是我們與風險管理相關的兩部分詞彙系列的第二部分. 在上一課中, 我們大致了解了風險管理. 今天, 我們將專注於風險管理計劃的過程.
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This episode of Video Vocab is the first of a two-part series on 商務英語詞彙 related to risk management. 在本課中, we’ll take a look at risk management in the business world.
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