中級商務英語B1 | 商務英語播客

BEP 186 – 航空旅行: 轉機航班

商務英語, ESL 播客, 中級英語, 旅行 / 可能 15, 2011

歡迎回到商務英語播客 as we continue to look at the language and vocabulary of air travel.

Air travel relies on a very complex system of scheduling. 不幸, that means that travel plans don’t always work perfectly. The possibility of problems goes up whenever you have one or more connecting flights. What if one airplane is late? What if your bags aren’t transferred properly to your next flight? What if the connecting airport has delays?

Problems happen, and you need to be prepared to deal with them. This is what we’ll be looking at in this lesson. 上次 (在 BEP 185), we heard Robert check in for a flight to London, with a connecting flight in Chicago. Everything went smoothly at check-in. Robert stated his destination, checked his bags, chose a seat, and confirmed his gate and timing. But his connecting flight was scheduled to leave soon after he arrived in Chicago. 由於這個原因, a delay in landing has ruined Robert’s travel plans.

Today we’ll hear Robert trying to work through the problem of a missed connection. He needs to work out a solution so that he can get to London for an important meeting the following morning. 要做到這一點, he’ll need to explain his problem, express urgency, make special requests, work through options, and agree reluctantly.

聽力問題

1. Why did Robert miss his connecting flight?
2. What solution does Robert request from the ticket agent?
3. What does the ticket agent remind Robert about?

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BEP 185 – 航空旅行: 辦理登機手續

商務英語, ESL 播客, 中級英語, 旅行 / 可能 8, 2011

在今天的商務英語Pod課程中, we’re going to look at language and vocabulary related to air travel, particularly checking in to your flight at the airport.

You’ve probably been in this situation before. You are taking a trip, either for business or pleasure, and you’ve already reserved your ticket. It’s the day of your flight, and you’ve packed your suitcase and another bag that you want to carry with you onto the plane. You make sure you have your passport and wallet, and you catch a taxi to the airport.

What’s the first thing you have to do when you get there? You need to “check-in,” as we say. So you find the correct airline desk and wait in line. 最後, it’s your turn to talk with the ticket agent. What is she going to ask you about? What information do you need to give her? And what information is she going to give you? This is what we’re going to talk about today.

在今天的課程中, we’ll hear a conversation between Robert and a ticket agent. Robert is traveling to London on business. He and the ticket agent have several things to discuss before he can go through security and get on the airplane.

聽力問題

1. What is Robert concerned about regarding his suitcase?
2. Where does Robert want to sit?
3. Why does the ticket agent recommend going through security immediately?

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BEP 69 乙 – 打電話: 留言

A2, 商務英語, 客戶服務, 中級英語, 電話英語 / 十一月 21, 2010

歡迎回到商務英語播客. This is the second part of our look at answering the phone and taking a message. 在本課中, 我們將專注於傳達信息.

我們的新電子書還介紹了今天的課程: 商務英語電話. 這本電子書涵蓋了許多不同類型的商務電話的基本語言, 包括與客戶打交道和投訴, 安排和檢查訂單.

在我們的最後一課中 (BEP 69 一個 – 接聽電話), 我們考慮有效地接聽電話. 我們聽到了一個電話技能不佳的例子，並從一個顯示出良好電話技能的對話框開始. 今天, 我們將繼續該對話框，並查看如何發送消息. 你有沒有錯過電話留言? 或者您收到的消息中沒有包含必要的信息? 如果是這樣的話, 那麼您就會了解，不僅要傳達信息是多麼重要, 但要做對.

我們將研究讓別人留言的方法, 消息中應包含的信息, 以及如何提供幫助. 您還將學習如何確認, 核對並確認呼叫者給您的信息.

現在, 讓我們重新加入Mark, 在一家名為Trivesco的公司工作的人. 他正在給一家船運公司打電話, Daneline, 希望和一個叫西爾維·彼得森的人講話. 西爾維不在, 所以馬克必須和艾米留言, 接待員.

聽力問題

1. 艾米的語氣聽起來如何?
2. 馬克在其訊息中包含哪些信息?
3. 艾米如何確保自己的馬克電話號碼正確無誤?

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