技能 360 – 如何獲得良好的客戶服務 (2)

歡迎回到技能 360 podcast. 在今天的課程中, 我們將看看如何變得更好 客戶服務. 進一步來說, 我們將學習如何正確地抱怨並找到一個好的解決方案.

一切從問題開始. 你買了一個產品,但它不起作用. 你感到沮喪. 你付出了很多錢,但你沒有得到你所期望的. 是時候抱怨了. 所以你回到商店或者你打電話給客戶服務熱線. 這種互動可能以更多的挫敗感結束,也可能以滿意而告終, 取決於結果. 那麼怎樣才能得到好的結果呢?

Free Resources: Transcript | Quizzes | PDF Transcript

Download: Podcast MP3

3 thoughts on “Skills 360 – 如何獲得良好的客戶服務 (2)”

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